TAG | apm
Today AppDynamics announced integration with PagerDuty, a SaaS-based provider of IT alerting and incident management software that is changing the way IT teams are notified, and how they manage incidents in their mission-critical applications. By combining AppDynamics’ granular visibility of applications with PagerDuty’s reliable alerting capabilities, customers can make sure the right people are proactively notified when business impact occurs, so IT teams can get their apps back up and running as quickly as possible.
You’ll need a PagerDuty and AppDynamics license to get started – if you don’t already have one, you can sign up for free trials of PagerDuty and AppDynamics online. Once you complete this simple installation, you’ll start receiving incidents in PagerDuty created by AppDynamics out-of-the-box policies.
Once an incident is filed it will have the following list view:
When the ‘Details’ link is clicked, you’ll see the details for this particular incident including the Incident Log:
If you are interested in learning more about the event itself, simply click ‘View message’ and all of the AppDynamics event details are displayed showing which policy was breached, violation value, severity, etc. :
Let’s walk through some examples of how our customers are using this integration today.
Say Goodbye to Irrelevant Notifications
Is your work email address included in some sort of group email alias at work and you get several, maybe even dozens, of notifications a day that aren’t particularly relevant to your responsibilities or are intended for other people on your team? I know I do. Imagine a world where your team only receives messages when the notifications have to do with their individual role and only get sent to people that are actually on call. With AppDynamics & PagerDuty you can now build in alerting logic that routes specific alerts to specific teams and only sends messages to the people that are actually on-call. App response time way above the normal value? Send an alert to the app support engineer that is on call, not all of his colleagues. Not having to sift through a bunch of irrelevant alerts means that when one does come through you can be sure it requires YOUR attention right away.
If you are only sending a notification and assigning an incident to one person, what happens if that person is out of the office or doesn’t have access to the internet / phone to respond to the alert? Well, the good thing about the power of PagerDuty is that you can build in automatic escalations. So, if you have a trigger in AppDynamics to fire off a PagerDuty alert when a node is down, and the infrastructure manager isn’t available, you can automatically escalate and re-assign / alert a backup employee or admin.
The Sky is Falling! Oh Wait – We’re Just Conducting Maintenance…
Another potentially annoying situation for IT teams are all of the alerts that get fired off during a maintenance window. PagerDuty has the concept of a maintenance window so your team doesn’t get a bunch of doomsday messages during maintenance. You can even setup a maintenance window with one click if you prefer to go that route.
Either way, no new incidents will be created during this time period… meaning your team will be spared having to open, read, and file the alerts and update / close out the newly-created incidents in the system.
We’re confident this integration of the leading application performance management solution with the leading IT incident management solution will save your team time and make them more productive. Check out the AppDynamics and PagerDuty integration today!
It’s been about 12 years since I last scripted in PHP. I pretty much paid my way through college building PHP websites for small companies that wanted a web presence. Back then PHP was the perfect choice, because nearly all the internet service providers had PHP support for free if you registered domain names with them. Java and .NET wasn’t an option for a poor smelly student like me, so I just wrote standard HTML with embedded scriplets of PHP code and bingo–I had dynamic web pages.
Today, 244 million websites run on PHP which is almost 75% of the web. That’s a pretty scary statistic. If only I’d kept coding PHP back when I was 21, I’d be a billionaire by now! PHP is a pretty good example of how open-source technology can go viral and infect millions of developers and organizations world-wide.
Since we launched our Managed Service Provider program late last year, we’ve signed up many MSPs that were interested in adding Application Performance Management-as-a-Service (APMaaS) to their service catalogs. Wouldn’t you be excited to add a service that’s easy to manage but more importantly easy to sell to your existing customer base?
Service providers like Scicom definitely were (check out the case study), because they are being held responsible for the performance of their customer’s complex, distributed applications, but oftentimes don’t have visibility inside the actual application. That’s like being asked to officiate an NFL game with your eyes closed.
The sad truth is that many MSPs still think that high visibility in app environments equates to high configuration, high cost, and high overhead.
Thankfully this is 2013. People send emails instead of snail mail, play Call of Duty instead of Pac-Man, listen to Pandora instead of cassettes, and can have high visibility in app environments with low configuration, low cost, and low overhead with AppDynamics.
Not only do we have a great APM service to help MSPs increase their Monthly Recurring Revenue (MRR), we make it extremely easy for them to deploy this service in their own environments, which, to be candid, is half the battle. MSPs can’t spend countless hours deploying a new service. It takes focus and attention away from their core business, which in turn could endanger the SLAs they have with their customers. Plus, it’s just really annoying.
Introducing: APMaaS in a Box
Here at AppDynamics, we take pride in delivering value quickly. Most of our customers go from nothing to full-fledged production performance monitoring across their entire environment in a matter of hours in both on-premise and SaaS deployments. MSPs are now leveraging that same rapid SaaS deployment model in their own environments with something that we like to call ‘APMaaS in a Box’.
At a high level, APMaaS in a Box is large cardboard box with air holes and a fragile sticker wherein we pack a support engineer, a few management servers, an instruction manual, and a return label…just kidding…sorry, couldn’t resist.
Simply put, APMaaS in a Box is a set of files and scripts that allows MSPs to provision multi-tenant controllers in their own data center or private cloud and provision AppDynamics licenses for customers themselves…basically it’s the ultimate turnkey APMaaS.
By utilizing AppDynamics’ APMaaS in a Box, MSPs across the world are leveraging our quick deployment, self-service license provisioning, and flexibility in the way we do business to differentiate themselves and gain net new revenue.
Within 6 hours, MSPs like NTT Europe who use our APMaaS in a Box capabilities will have all the pieces they need in place to start monitoring the performance of their customer’s apps. Now that’s some rapid time to value!
Self-Service License Provisioning
MSPs can provision licenses directly through the AppDynamics partner portal. This gives you complete control over who gets licenses and makes it very easy to manage this process across your customer base.
A MSP can get started on a month-to-month basis with no commitment. Only paying for what you sell eliminates the cost of shelfware. MSPs can also sell AppDynamics however they would like to position it and can float licenses across customers. NTT Europe uses a 3-tier service offering so customers can pick and choose the APM services they’d like to pay for. Feel free to get creative when packaging this service for customers!
As more and more MSPs move up the stack from infrastructure management to monitoring the performance of their customer’s distributed applications, choosing an APM partner that understands the Managed Services business is of utmost importance. AppDynamics’ APMaaS in a box capabilities align well with internal MSP infrastructures, and our pricing model aligns with the business needs of Managed Service Providers – we’re a perfect fit.
MSPs who continue to evolve their service offerings to keep pace with customer demands will be well positioned to reap the benefits and future revenue that comes along with staying ahead of the market. To paraphrase The Great One, MSPs need to “skate where the puck is going to be, not where it has been.” I encourage all you MSPs out there to contact us today to see how we can help you skate ahead of the curve and take advantage of the growing APM market with our easy to use, easy to deploy APMaaS in a Box. If you don’t, your competition will…Link to this post:
Apple has done a stellar job with their development platform and iOS. In fact, they’ve done a stellar job turning my living room into an apple showroom. If you asked me 10 years ago whether my laptop, mouse, keyboard, monitor, phone, music player, TV and tablet would be colored white with an Apple logo I would have probably laughed in your face. The only Microsoft thing left in my house now is an XBOX, and it won’t be long before that turns white as well. Being married also presents a problem in that I now have two of everything, because sharing isn’t caring when it comes to Apple gadgets. With Apple technology being “cool” and widely adopted by millions of users, you can see why every business is migrating their applications to iOS for an improved end user experience. One of our customers recently made the move, and here’s a story of how their new iPhone app crashed their entire mission-critical web application….and I bet you weren’t expecting me to say that, were you?
An unusual spike in performance
Below is screenshot from AppDynamics that shows monitoring data for the customers online web application over the last month. The application has approximately 250 IIS instances, a dozen databases, a dozen web services and a distributed cache.