BTM Archive

Introducing Real-Time Business Metrics

I’ve been looking forward to writing this blog for some time.  I have worked with many enterprise customers to document the pain they solved using AppDynamics and a common question I always ask is “What was the actual business impact of that slowdown or outage?”, the result is that most customers guesstimate ...Read More

How Fast are your Web Services?

Everyday in our life we rely on services provided by other people. Making a phone call, getting a car fixed, or ordering a pizza – and yet we want those things to happen as quickly as possible, because time often means money. If you take your car to a Mercedes or BMW ...Read More

UX – Monitor the Application or the Network?

Last week I flew into Las Vegas for #Interop fully suited and booted in my big blue costume (no joke). I’d been invited to speak in a vendor debate on User eXperience (UX): Monitor the Application or the Network? NetScout represented the Network, AppDynamics (and me) represented the Application, and “Compuware dynaTrace ...Read More

Finding the Root Cause of Application Performance Issues in Production

The most enjoyable part of my job at AppDynamics is to witness and evangelize customer success. What’s slightly strange is that for this to happen, an application has to slow down or crash. It’s a bittersweet feeling when End Users, Operations, Developers and many Businesses suffer application performance pain. Outages cost the ...Read More

Code Deadlock – A Usual Suspect

Imagine you’re an operations guy and you’ve just received a phone call or alert notifying you that the application your responsible for is running slow. You bring up your console, check all related processes, and notice one java.exe process isn’t using any CPU but the other Java processes are.  The average sys ...Read More

Storm Clouds in 2012? – Results of AppDynamics APM Survey

We recently finished conducting our annual Application Performance Management survey. Over 250 IT professionals participated, and they shared insights such as: - Many Ops and Dev teams are anticipating growth in their applications by 20% or more - Over 50% are planning to move to the cloud, and are architecting brand-new applications ...Read More

Just how complex can a Login Transaction be? Answer: Very!

People in our industry always talk about IT complexity and cost. Cost is pretty easy to calculate, because IT budgets are allocated and audited every year. Complexity is very different–we know it exists, but we can’t really see or measure it. Complexity is often when our brain tries to understand something and stalls ...Read More

What is normal application performance?

Peter Drucker proclaimed: “If you can’t measure it, you can’t manage it.” Do you know what’s “normal” for your mission-critical application? Actually, wait a second–with Halloween having just finished up,  maybe the following Young Frankenstein reference is more appropriate. Whenever I focus on the word “normal,” the first thing that pops into ...Read More

Software that “Just Works”

This is my first blog.  I’ve been a sales engineer for three application performance management (APM) products over the last 7 years (CA Wily Introscope, SpringSource/Hyperic, and now AppDynamics). I hadn’t really considered myself much of a “blogger” because I have alway thought that actions speak louder than words.  So I guess ...Read More

Not Everyone is an Application Expert

The majority of us in IT are specialists, with the exception of a few VPs of engineering who are “special” in their own “special” world of being “special.” What I mean by this is that no single person has the skills or experience to do everything well in IT. IT is too ...Read More
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