ITIL Archive

Why BSM Fails to Provide Timely Business Insight

Business Service Management (BSM) projects have always had a reputation for over promising and under delivering. Most people know BSM as the alleged “manager of managers,” or “single source of truth.” According to the latest ITIL definition, BSM is described as:  ”The management of business services delivered to business customers.” Like much ...Read More

DevOps Is No Replacement for Ops

DevOps is gaining traction according to a study at the end of 2012 by Puppet Labs. Their study concluded that DevOps adoption within companies grew by 26% year over year. DevOps is still misunderstood and has tremendous room for greater adoption still but let’s be clear about one very important thing: DevOps ...Read More

Agile Operations

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