TAG | technology trends
Welcome, let’s start with a quick introduction of who you are and what your role is at PagerDuty.
My name is Alex, I’m PagerDuty’s CEO and co-founder.
And what beer will you be drinking tonight?
Guinness! It’s the office favorite.
What problems does your solution or service solve for customers?
PagerDuty provides centralized, highly-targeted alerting, escalation, and incident management. We integrate with the monitoring systems you have in place to provide a single place to manage all of your alerting. When things go down, we wake you up.
What types of technology trends are you seeing within your customer base?
We have a great mix of customers, from large enterprises (we have 15 of the Fortune 100 as customers), to mid-size companies like Splunk, Citrix, and Box, to two-person startups, which gives us an interesting perspective. The most obvious trend that we’re seeing is companies looking to automate the notification piece of ‘monitoring and alerting’ right off the bat. With IaaS providers like Rackspace and AWS, the need to do a costly NOC build-out has been almost entirely eliminated. Folks who do have a NOC in place are looking to automate what they can, while allowing on-site engineers to tackle the problems they’re best equipped to solve.
What application performance pain and challenges do you typically see within customer accounts?
All our customers have mission-critical infrastructure in place, and for many of them, slow applications directly equate to lost revenue. When company performance depends on applications being available and responsive, having an APM solution deployed isn’t a luxury, it’s a necessity.
Why does partnering with AppDynamics make good sense?
AppDynamics is the enterprise APM solution, and PagerDuty is the enterprise alerting solution. There couldn’t be a more natural fit – when AppDynamics detects an issue, PagerDuty wakes you up.
What’s your favorite thing about AppDynamics?
The ROI! We’re big believers in actively monitoring revenue-critical production applications. Anything you can deploy and see a 2x, 4x, 10x return, quickly, that’s pretty great in my book.
How can someone find out more about PagerDuty?
Just signup for a free trial at pagerduty.com. Or just shoot us an email at firstname.lastname@example.org and a member of our sales staff will reach out to setup a demo.
Which software companies inspire you?
B2B companies that make something people want and that solves a clear need. We like companies that can tackle hair on fire problems. AppDynamics, obviously, and Splunk come to mind.
Who is your favorite super hero and why?
Spiderman. He’s powerful yet flawed – a real human super hero.