Challenge: Needed real-time and historical visibility in production
The end-user experience is critical to Garmin and its customers, which makes the speed of its web and mobile applications one of its highest priorities. Doug Strick, Internet Application Admin III, was responsible for the performance of several of Garmin's web applications, including the online store and applications that powered the call center.
Garmin used several tools to monitor the performance of their web application and troubleshoot issues, but found that they weren't powerful enough to deliver true visibility into application performance. “We never had anything that would give us a good deep dive into what was going on in the transactions inside our application?we had no historical data, and we had no insight into database calls, threads, etc.,” said Strick.
“We knew we needed a tool that could constantly monitor our production environment, allowing us to collect historical data and trend performance over time,” said Strick. “Also, we needed something that would give us a better view of what was going on inside the application at the code level.”