Whatever the future of work looks like, it’s guaranteed to be digital.
No two industries are identical, no two workplaces will be the same — but there’s one new reality: employers and their IT teams need complete visibility and real-time insights into their online worlds.
And on the other side, customers and employees have unprecedented expectations for digital experiences, says Rebecca Leach, country manager, AppDynamics Canada. Future workplaces will be hybrid, bringing people together from offices and homes all over the country.
“What we call ‘work from anywhere’ started off as a trend, but now it’s a mandate,” Leach says. “I think the challenge is for employers to be able to deliver those high-quality digital experiences to a hybrid workplace. And being able to drive more productivity and more engagement ultimately comes across in terms of the service level that your customers expect from your employees.”
This is where AppDynamics steps in as an industry-leading application performance monitoring solution and business observability platform.
Now partnering with network intelligence company ThousandEyes, also part of Cisco, together they offer unprecedented clarity of the big picture: complete user, network and application performance. And ultimately, the biggest picture of all: business outcomes.
“There’s the old adage that ‘knowledge is power,’” Leach says. “Honestly, the new adage is ‘data is money.’ There’s so much data that can be harnessed along with the insights that come from it. AppDynamics together with ThousandEyes can bring the power of full-stack observability to companies — and actually connect those to business outcomes.”
Real-time insights, all in one place
Online, everything is live, everything is happening right now.
Real-time insights into a company’s digital experience are critical for the second-to-second operations of employees engaging with each other, and customers engaging with companies.
The AppDynamics Dash Studio is a “single pane of glass” that shows everything from the network to the end user device, from web browser traffic to the application stack — and this snapshot effectively ends the “blame game,” Leach says.
“Often with IT teams, when a challenge is first noticed, nobody can figure out where it’s coming from,” she says. “This ends all that ambiguity because it gives instant visibility to organizations, so that they can figure it out and get back in control. Real-time insights help businesses understand what’s happening in their environments, make a course correction, and get ahead of that issue.”
Why is it so critical to pursue perfection in the online experience?
According to a recent survey of 7,000 consumers, people are using an average of 32 apps every day. It has blended so seamlessly into their lives, these users guess their apps usage is — astonishingly — four times less than the actual amount.
And tolerance for a poor digital interaction is almost zero; consumers are increasingly likely to turn to the competition or delete an app rather than deal with frustration. These are customers, but they’re also employees.
“Potentially, some people will never go back to the office,” Leach says. “We have to think about how important it is that employees are getting that seamless digital engagement, that they’re getting those opportunities to connect with their peers, with their leaders.”
Businesses should complete a digital needs assessment, focusing on collaboration, social engagement, productivity and security — and overall performance of every app therein.
“If you can deliver a high-quality digital experience to your employees, that will give you access to greater, more inclusive talent pools,” Leach says. “It enables you to source talent from anywhere and gives you greater employee engagement. And that drives productivity back into the business.”
Watch a network monitoring demo, and visit appdynamics.com for more information.
