Marco Coulter

Marco Coulter

As the Technical Evangelist for Analytics and Business Intelligence at AppDynamics, Marco Coulter is passionate about the experience humans have when interacting with technology. A former startup CTO, Marco has progressed from operator to leadership roles at CSC, CA Technologies, and more recently 451 Research, where he led the Business Intelligence team. He earned the nickname "the tech-whisperer" for his skills in translating business drivers for a technical audience and technical concepts for business leaders. When taking the rare break from technology, Marco can be found harvesting fresh vegetables from his garden.



AIOps, Engineering

Slowdown is the New Outage (SINTO)

Common application outage sources have been addressed by implementing Agile, DevOps and CI/CD processes. The resulting increase in system uptime allows site reliability engineers (SREs) to move their focus onto tuning performance, and for good reason. While outage-driven news headlines can cause stock prices to plummet short term, the performance-driven reputation loss is a slow […]




AIOps, Engineering

Successfully Deploying AIOps, Part 3: The AIOps Apprenticeship

Part one of our series on deploying AIOPs identified how an anomaly breaks into two broad areas: problem time and solution time. Part two described the first deployment phase, which focuses on reducing problem time. With trust in the AIOps systems growing, we’re now ready for part three: taking on solution time by automating actions. […]




AIOps, Engineering

Successfully Deploying AIOps, Part 2: Automating Problem Time

In part one of our Successfully Deploying AIOps series, we identified how an anomaly breaks into two broad areas: problem time and solution time. The first phase in deploying AIOps focuses on reducing problem time, with some benefit in solution time as well. This simply requires turning on machine learning within an AIOps-powered APM solution. […]




AIOps, Engineering

Successfully Deploying AIOps, Part 1: Deconstructing MTTR

Somewhere between waking up today and reading this blog post, AI/ML has done something for you. Maybe Netflix suggested a show, or DuckDuckGo recommended a website. Perhaps it was your photos application asking you to confirm the tag of a specific friend in your latest photo. In short, AI/ML is already embedded into our lives. […]




Engineering

Nine Essential Skillsets for Competitive Digital Transformation

Large and midsize enterprises successful at competitive transformation have one characteristic in common: careful team-building around both soft and technical skills. Let’s examine how you should think about your digital transformation team (even though it may not be called that). Since there are many books on building agile teams, squads and dojos, this post will focus […]




Engineering

Gartner Report Reveals Why Your APM Strategy Needs AIOps

Is application performance monitoring (APM) without artificial intelligence a waste of resources? It turns out, the answer may be yes. Gartner’s newly released report, Artificial Intelligence for IT Operations Delivers Improved Business Outcomes, reveals that using artificial intelligence for IT operations (AIOps) in tandem with APM might be the key to optimizing business performance. So […]




Engineering

Turning Digital Transformation into Digital Dexterity

The goal of digital dexterity is to build a flexible, agile workplace and workforce invested in the success of the organization. This dexterity allows the enterprise to treat employees like consumers—researching their challenges, goals and desired technologies—and then allowing the employees to exploit existing and emerging technologies for better business outcomes. This post advises line-of-business […]