Sonja Jacob

Sonja Jacob writes about emerging trends at the intersection of technology, software, and people.



APM, Product

How the Finance Industry Uses APM to Avoid Costly Outages and Drive Customer Loyalty

IT infrastructure management in financial services looks very different from other industries. In this highly regulated space, concerns about security and uptime abound. And with good reason: millions of sensitive monthly — if not daily — transactions means there’s pretty much zero margin for error. And it makes sense. After all, your applications don’t just […]




APM, AIOps, News, Product

How to Future-Proof Your App Environment: The Four Plays for IT Success

As your enterprise IT infrastructure grows more distributed by the minute, you might know what it feels like to be treading water in an ocean of data. And you’re not alone. For most companies developing and monitoring apps to accommodate increasingly fragmented customer experiences, innovation comes with complexity in the form of fragmented data and […]




APM, AIOps, Product

3 Practical Applications of the Central Nervous System for IT

In a bid to meet customer demand, businesses today are innovating and scaling in faster, more cost-effective ways than ever before. But with this new scale and efficiency also comes greater operational complexity, reducing visibility across the entire technology stack. As a result, most organizations don’t fully understand the connection between the changes they make […]




APM, AIOps, News

MIT Review: Global Business Leaders Turning to AIOps to Drive IT Performance

When a U.S. company experiences an application outage, the average cost to the business is well over $400,000. So it makes sense that both IT and business leaders would do everything in their power to avoid such costly outages. Yet, in a recent global survey of more than 6,000 IT leaders, 97% of respondents reported that their organization […]




AIOps, News

AppDynamics and Cisco To Host Virtual Event on AIOps and APM

To mark the two year anniversary of Cisco’s intent to acquire AppDynamics, the worldwide leader in IT, networking, and cybersecurity solutions will join AppDynamics for a one-of-a-kind virtual launch event on January 23, 2019. At AppDynamics Transform: AIOps and the Future of Performance Monitoring, David Wadhwani, CEO of AppDynamics, will share what’s next for the […]




AIOps, News

What Is AIOps? Platforms, Market, Use Cases & The Future of Performance Monitoring

The term “AIOps” stands for “artificial intelligence for IT operations.” Originally coined by Gartner in 2017, the term refers to the way data and information from an IT environment are managed by an IT team–in this case, using AI. This definition from Gartner provides more granular detail related to the concept and explicates the value […]




AIOps, News

The Rise of AIOps: How Data, Machine Learning, and AI Will Transform Performance Monitoring

Over the last decade, application environments have exploded in complexity. Gone are the days of managing monoliths. Today’s IT professionals are tasked with ensuring the performance and reliability of distributed systems across virtualized and multi-cloud environments. And while it may be true that the emergence of this modern application environment has provided the speed and flexibility […]




News

Using Gartner’s Peer Insights to Evaluate APM Providers

Application performance management (APM) companies are quickly becoming some of the most important players in the IT landscape as enterprises strive to deliver best-in-class customer experiences. Last year, the application performance management market was valued at $4.6 billion, and that number is projected to nearly double within just a few years, reaching $8.7 billion by […]




News

The Future of Voice Technology And What It Means for the Enterprise

Today, over 47 million Americans have access to smart speakers like the Amazon Alexa and Google Home — a staggering 128% increase from 2017, when the devices first spiked in popularity. But the meteoric rise of the smart speaker doesn’t stop there: Between now and the end of 2019, industry experts say that voice-activated speaker […]