CIO Insights: Gartner CIO Survey Vertical Perspectives

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Read more about Gartner Perspective on the CIO survey data and the recent CIO insights that brought to light, new key trends.

The Gartner perspectives on the CIO survey data always makes for great reading at the start of the year, and these documents for 2017 were published a few weeks ago. These documents are created by the lead analysts in a particular region or vertical slice, looking at the CIO survey for their coverage areas. The insights which come out are interesting in spotting key trends. As someone who’s constantly traveling and meeting AppDynamics customers and prospects, these perspectives are appreciated and useful to me. In this blog, I’ll highlight some areas of interest, and hopefully you’ll find them useful, too.

Bimodal Increasing

Bimodal is a polarizing topic on the internet, but quite normal across enterprise companies I speak with. Regardless of how you feel about its ultimate success, most are on the journey, and you can see momentum is only increasing. Based on 2017 CIO Agenda: A U.S. Perspective, 09 February 2017 ID: G00318400, bimodal has moved from 38% of companies adopting this strategy in 2016 to 43% in 2017.

Whether you agree or disagree, strategic change is happening. Change is a good thing, if we don’t experiment, we cannot adapt.

Differences Between Local, Regional, and National Governments

In the government sector there are several interesting observations by Gartner analysis of the polling data. In the document 2017 CIO Agenda: A Government PerspectivePublished: 09 February 2017 ID: G00318319, the number one business priority is technology initiatives and improvements, but the priorities after the overall improvements required vary across local, regional, or federal/national governments. 29% of local governments place customer focus as number two of their top business priorities, ahead of security at 20%. For regional governments, their top business priorities are reversed, with 24% stating that security is the number two priority, and 23% stating that customer focus is the number three priority.

At the federal or national level, digital business and security are both tied with 17% naming them in their top business priorities, but analytics is the most critical focus, with 20% of respondents naming it as a top business priority.

Federal and national budgets continue to decrease, yet 43% of defense and intelligence CIOs prioritize technology initiatives and improvements as a top priority in order to keep pace with the rapid advancements in technology.

This may continue to shift within the U.S. as federal budgets are likely to change significantly this year, especially with added investment in defense (


We’re seeing major changes in healthcare, including an increased level of digital interaction and interconnection between providers and the individuals they serve. This includes remotely accessing services and communicating with providers via portals, along with leveraging new channels such as video for patient communications. Healthcare is being changed by adding new capabilities including e-referrals, and provider care is improving by sharing EHR data across organizations. In Gartner’s research, 2017 CIO Agenda: A Healthcare PerspectivePublished: 09 February 2017 ID: G00318362 , the healthcare data is being collected and analyzed to provide better care by leveraging advanced analytics, not surprisingly the largest area of investment at (88%).

Healthcare is rife with opportunities. Firstly, improvements created by IoT provide a substantial benefit versus today’s aging protocols and technologies. Using standard web services and interoperability will allow for advanced methods of collecting data from embedded devices and sensors. IoT is a major area of investment for healthcare, which was called out by 53% of survey takers in this vertical.

Yet there is cause for concern — the data from Gartner’s survey points to healthcare lagging behind most verticals. You’ll notice in the comparative data that advanced analytics is a major area, while top performers have moved on to more advanced algorithmic use cases such as machine learning.

Over the next few months I look forward to going into depth on some other region and country-specific analysis. Specifically, I’m going to dig into some interesting insights into Canada, the Nordics, UK, and Australia and New Zealand.

Learn more

Read Gartner’s Magic Quadrant for APM to learn why AppDynamics leads in vision scoring, by providing real-time business visibility with Business iQ.

Jonah Kowall

Jonah Kowall

Jonah Kowall is the Vice President of market development and insights, helping drive the company’s product roadmap and vision, while developing entry into new markets and providing valuable technology and business insights to fuel the accelerating and broad-based demand for the company’s Application Intelligence Platform. Jonah comes to AppDynamics with a diverse background including 15 years as an IT practitioner at several startups and larger enterprises focused on infrastructure and operations, security, and performance engineering. These included running tactical and strategic operational initiatives, going deep into monitoring of infrastructure and application components. In 2011 Jonah changed careers, moving to Gartner to focus on availability and performance monitoring and IT operations management (ITOM). Jonah led Gartner's influential application performance monitoring (APM) and network performance monitoring and diagnostics (NPMD) magic quadrants and research as a research vice president.