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Introducing AppDynamics for SAP: Helping Enterprises Deliver Flawless Experiences

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Summary
AppDynamics is the enterprise APM solution of choice, and SAP is one of the most critical core technology platforms at countless enterprises today. Learn how AppDynamics enables troubleshooting and business visibility of SAP business applications on our unified monitoring platform.

At AppDynamics, we’re excited to announce a new product line that enables troubleshooting and business visibility of SAP business applications on our unified monitoring platform. With our industry-first ABAP Agent, we can connect your digital business from end to end, including your SAP enterprise resource planning (ERP), customer relationship management (CRM), and process integration (PI) packaged business applications, with more coming soon. You’ll also be able to automatically detect and extend Business Transactions in or through these applications. AppDynamics for SAP not only sees the transactions but also drills down to lines of ABAP code to identify specifically where the slowness is occurring, along with surfacing slow database queries. This solution supports unified monitoring of several SAP solutions, including those business applications on traditional databases running under SAP ECC, along with SAP business applications running HANA sidecars and SAP’s premiere offering, S/4HANA.

AppDynamics is the enterprise APM solution of choice, and SAP is one of the most critical core technology platforms at countless enterprises today. Working closely with customers through our definition, development, and testing processes, we have come to deeply understand the business challenges associated with running complex SAP landscapes. While the demands on SAP technologies continue to increase, the lack of innovation in the SAP visibility market is stagnant. The current set of tooling for transaction visualization, problem identification, and problem remediation within SAP technologies has been sorely lacking for countless years.   

The vision for this project began when AppDynamics’ co-founders came up with the idea of instrumenting everything. They were aware of the challenges of making this possible with most programming languages due to the complexity and history of various software, including instrumenting SAP ABAP. By creating a native ABAP Agent and additional visibility of SAP technologies, we’re able to deploy a software-based solution that is focused on monitoring your digital business in the mysterious SAP technology stack. Now, SAP and non-SAP teams can work together more effectively with the ability to measure, baseline, identify, and isolate the root cause of distributed transactions going through SAP technologies.

Every business is now a digital business. For example, consider one of our beta customers of AppDynamics for SAP, a large manufacturer that sells equipment via dealerships and specialized providers. All of its sales, maintenance, warranties, and even resales are conducted over mobile and web channels. All of this data flows between custom-built systems written in Java, Oracle, iOS, Android, and web technologies that connect to the “systems of record”, including SAP ERP and CRM technologies which leverage complex integration layers including dual stack SAP PI. These are the most critical transactions this organization runs to keep customers loyal and to fulfill their demands. So, when there are problems, quickly understanding where the problem is occurring is paramount. With AppDynamics for SAP, we can not only isolate this quickly, but provide the diagnostics in production to fix SAP code-level and database-level issues.

This is not the end of a product journey, but rather the beginning of our new product group — AppDynamics for SAP. We have additional plans to introduce new products and capabilities to change the way SAP business applications are monitored, managed, and operated. Further blogs and content will be available from the AppDynamics Blog, Community, and our presence at SAPPHIRE NOW from June 5th to 7th in Orlando, Florida — come and visit us at the Cisco booth.

AppDynamics for SAP ABAP Agent is currently available today.

Jonah Kowall

Jonah Kowall

Jonah Kowall is the Vice President of market development and insights, helping drive the company’s product roadmap and vision, while developing entry into new markets and providing valuable technology and business insights to fuel the accelerating and broad-based demand for the company’s Application Intelligence Platform. Jonah comes to AppDynamics with a diverse background including 15 years as an IT practitioner at several startups and larger enterprises focused on infrastructure and operations, security, and performance engineering. These included running tactical and strategic operational initiatives, going deep into monitoring of infrastructure and application components. In 2011 Jonah changed careers, moving to Gartner to focus on availability and performance monitoring and IT operations management (ITOM). Jonah led Gartner's influential application performance monitoring (APM) and network performance monitoring and diagnostics (NPMD) magic quadrants and research as a research vice president.