Guidewire Software delivers the industry platform that property and casualty (P&C) insurers rely upon to adapt and succeed in a time of accelerating change. The company provides the software, services and partner ecosystem to enable its customers to run, differentiate and grow their business. Recognized as a market leader by Gartner, this rapidly growing software company serves about half of tier-one insurance companies, trades publicly on the NYSE, and has more than 350 customers across the globe. Consisting of several products for managing the lifecycle of insurance, Guidewire offers a strategic platform for insurers’ digital transformations, helping its clients meet their customer demands and discover new revenue channels.
Guidewire’s partnership with AppDynamics was created in a most unusual way. In 2013, a Guidewire customer approached AppDynamics and asked us to measure the availability and performance of a new system. Since this solution interacted with many non-Guidewire systems, visibility was critical—from browser to backend—for rapidly identifying, isolating and remediating issues.
AppDynamics’ sales engineering team was brought in and quickly determined a way to instrument Guidewire software using our Java agent. But this was no easy feat. Guidewire had created a language called GOSU that runs inside the JVM. This custom language introduced challenges by reducing visibility in some areas. Nonetheless, AppDynamics’ APM solution was able to provide great operational benefits, particularly in end-to-end monitoring.
After a couple of successful implementations, the number of Guidewire customers using AppDynamics increased dramatically around the world. To help these customers, we needed greater visibility inside GOSU to understand the JVM better. Two years ago, we approached Guidewire and began working with its technical, product and development teams. The results have been excellent. We’ve made many improvements to our Guidewire integration since then—hard work that has driven adoption of AppDynamics across Guidewire’s install base. Today AppD and Guidewire have more than 30 mutual customers, and that number continues to grow.
A Growing Partnership
The relationship between Guidewire and AppDynamics has grown even closer in the past six months. One Guidewire customer, for example, deploys AppDynamics across its enterprise. This company, a traditional shop with infrastructure and applications on-premise in its data centers, recently embarked on a CIO-driven initiative to digitally transform and adopt public cloud technologies. The company began working with its trusted providers, including Guidewire, to explore a move to SaaS. It wanted assurance that AppDynamics could provide visibility into all production systems within its environment, including Guidewire. Our previous work with Guidewire made this possible.
At the same time, Guidewire itself began researching APM tools for in-house use. The fact that AppDynamics had done extensive work with Guidewire software made us an ideal choice. This long-term relationship, combined with our industry-leading solution, helped us become a provider of APM for Guidewire, both in preproduction (development, performance testing and QA) and production.
We’re looking forward to continuing our work with Guidewire Software and ensuring that users of Guidewire’s cloud offerings have the best experience possible. AppDynamics would like to thank Guidewire for its partnership, and we look forward to growing together in the future.