AppDynamics Honors Top-Performing Customers and Partners in Second Annual Advantage Awards

We’re well into the AppSphere spirit this week, but nowhere near finished with rolling out the red carpet. Last night, we announced the winners of our second annual Advantage Awards, recognizing our customers and partners who leverage the AppDynamics Application Intelligence Platform to optimize their application performance and drive a greater digital business strategy to their enterprise.

The transition to the digital economy calls for a shift of focus from operational overhead involved with managing existing applications to building innovative, high-performance new applications that fundamentally reinvent entire industries. Small, nimble companies initiated this innovation trend, and now the major enterprises are taking it back. “As enterprises increasingly engage customers online and through mobile applications, they must shift their focus toward building new high-performance applications to stay competitive,” said Joe Sexton, president of worldwide field operations at AppDynamics. “We take great pride in working closely with enterprises and business partners that recognize that every line of code, all of the infrastructure, every user session, and every business transaction play a critical role in optimizing the customer’s digital experience. At AppDynamics, we enable our customers and partners’ customers to digitally change the way they do business to enable them to more effectively compete and win in their respective market.”

AppSphere is dedicating this week to sharing insights from businesses around the globe on how they innovate through application development with the best Application Intelligence tools in the market. Last night, we also shared the champions and stories behind these partnerships.

Here are four key partners within the growing ecosystem of partners at the AppDynamics AppSphere™ 2015 Global Partner Summit:

  • North American Partner of the Year – Trace3
    • Trace3 has designed, architected, and deployed AppDynamics’ solutions to over 30 customers in a range of industries that includes financial services, healthcare, media and entertainment, telecom, retail, and travel. As a trusted advisor that provides technology services to the Fortune 1000, Trace3 is committed to helping customers deploy the AppDynamics Application Intelligence Platform to optimize application performance by gaining real-time performance metrics and delivering proactive guidance about how to resolve issues before they impact business operations.
  • EMEA Partner of the Year – Accenture UK
    • Accenture has invested significantly in building advisory and delivery capabilities around the AppDynamics platform, partnering on joint wins in some of our largest customers including Deutsche Bank, Carphone Warehouse, and Royal Mail. With strong executive sponsorship, the Accenture UK team has aligned with our local sales, and technical teams learned our sales process and established a joint value proposition, with a pipeline of projects in over 20 UK based large enterprises.
  • Emerging Markets Partner of the Year – HCL
    • HCL has been partnering with AppDynamics for two years and has become a very valuable global partner operating and headquartered in our emerging markets region. This year alone they have contributed over 20 new opportunities and closing out over 4.5 million dollars in revenue with our team.
  • Innovation Partner of the Year – Red Hat
    • AppDynamics’ collaboration with Red Hat enables developers to instrument applications based on Red Hat JBoss Middleware technologies and OpenShift Platform as a Service, adding the power of built-in application intelligence from AppDynamics to help run their businesses better. DevOps teams and LOB managers can work together to accelerate the delivery of performance-optimized applications created using Red Hat software throughout the application lifecycle. This partnership also aims to enable a more efficient migration of existing enterprise applications to OpenShift, Red Hat’s award-winning Platform-as-a-Service (PaaS) solution, and private clouds, enabling apps to perform consistently in private cloud environments.

In addition, here are the list of 12 customer awards recognized:

  • MVP – Deutsche Bank
  • Enterprise Hyper Growth – Lufthansa
  • Cloud Master Award – Capital One
  • Business Impact Award – Barclays
  • Rapid Deployment Award – Jack Henry and Associates
  • DevOps King Award – Expedia
  • Coolest Application Award – Tesla
  • Internet of Things Award – AUDI
  • Mobile First Award – Lloyds Banking Group
  • Scale Award – Paychex
  • Seasonal Spike Award – The Container Store
  • Engagement Award – CoreLogic

We’re already looking forward to a new year ahead with a growing family of partnership and customer ecosystems. But there’s still more to come at AppSphere–visit our agenda and finish building out your schedule to complete what’s sure to be an unforgettable week in Vegas! Congratulations to all our winners, we hope you enjoyed the Advantage Awards!  

The Envelope, Please! Meet The Inaugural AppSphere Transformation Award Winners

If there’s one way we want to be thought of at AppDynamics, it’s as a customer-driven, customer-centric company. Customer needs are what drives the innovation in our product. Customer success is what drives our day-to-day operations. So it’s fitting that a high point of our first customer conference is recognizing outstanding accomplishments of AppDynamics customers.

AppDynamics leaders Jyoti Bansal and Joe Sexton took the stage Tuesday night to honor a group of exceptional customers who have embraced, leveraged, and enhanced the AppDynamics platform with the first AppSphere Transformation Awards — but not before they first paused to recognize two “AppDynamos,” employees who spearheaded the monumental efforts of our staff to put together AppSphere: Elizabeth Hall and Tracy Kraft.

Now, I’m pleased to present here the inaugural AppSphere Transformation Award Winners.

Cisco Systems
Business Impact Award

Most impressive ROI/TCO
As the worldwide leader in designing, manufacturing and selling Internet Protocol-based networking and associated services, Cisco provides a broad line of products for transforming data, voice, and video within buildings and across campuses. AppDynamics was rolled out globally across the organization’s 23 data centers, deploying a total of 15,000 agents in just one week. All of this was set up to report back into a single AppDynamics-hosted SaaS controller. AppDynamics’ value was evident in the reduction of false positive reports, which were costing the company an average of 7,000 man-hours per year and deterring the team from focusing on other issues. Employing data-driven troubleshooting as opposed to a gut-feel approach, Cisco has seen a significant operational impact with AppDynamics.

Cloud Master Award

Highest impact of cloud migration
Pearson is uniquely placed to help meet the global demand for better education and skills. It applied its innovative technology to promote collaboration throughout the education ecosystem and transformed its business into a digital marketplace to educate the world. The company’s portfolio contains more than 800 digital assets and over 100 million distinct transactions for professors and students. The company additionally experiences peak seasons that drastically increase the load on their systems. Understanding the necessity of a robust cloud infrastructure, Pearson has been migrating its applications to public, private, and hybrid cloud environments, and has built one of the most unique private cloud environments in the world. With AppDynamics, the company can understand both the demand for and utilization of these resources, and determine where and how it needs to scale those resources. During the recent back-to-school season, Pearson utilized AppDynamics to save more than $700,000 across a single digital asset, and also achieved five times scalability on a separate digital asset.

The Kroger Company
DevOps King Award

Most noteworthy use of AppDynamics to make an impact on the DevOps culture
The country’s largest supermarket chain and the fifth largest retailer in the world, Kroger has 2,400 stores globally. The company brought in AppDynamics to ensure successful support of its key customer support applications. Kroger was able to utilize AppDynamics’ powerful dashboards to the fullest to drive the fastest dev to ops cycle and to increase visibility across teams. By using AppDynamics across the entire lifecycle, Kroger has reduced its mean-time-to-resolution, maximized the quality of its releases and increased performance. In the future, Kroger plans to work with AppDynamics to help build service impact models, which will further aid root cause analysis and problem management.
Rapid Deployment Award

Quickest large-scale deployment
As the world’s largest publicly traded online gambling company, the successes of this company are linked directly to live sports action of world-wide games. Bwin Party started the deployment prior to one the largest sporting events in the world, just months before the 2014 World Cup Championship. Bwin Party rolled out roughly 1,000 production servers in less than 10 business days. With a large portion of the business dependent on sports betting, and the 2014 World Cup kicking off a few weeks after the deployment, Bwin.Party arranged remote boot camp sessions to enable more than 35 key stakeholders in development and operations to leverage AppDynamics capabilities during the World Cup, moving from reactive to proactive monitoring and troubleshooting.

Data Analytics Award

Most creative use of performance data to drive business results
ExactTarget, a subsidiary of Salesforce, is a global leader in email marketing and cross-channel interactive marketing services. With a distributed, complex application environment, and a mix of legacy components and new technology features, the company chose AppDynamics because of its platform agility and ability to deploy and run within six hours. With AppDynamics, ExactTarget was able to immediately drill down into issues that existed for years, and work with its development teams to address them. Delivering close to one billion emails daily and pushing close to two million metrics a minute, it continues to leverage the value AppDynamics provides in large-scale enterprises. With its investment in AppDynamics, ExactTarget has drastically improved visibility into its mission-critical mail application. The company has also been able to identify the root cause of production issues that previously took months or longer to resolve. Additionally, ExacctTarget has reduced the mean-time-to-resolution, maximized the quality of its releases and increased performance across the enterprise.

MVP Award

Standout thought leader of 2014
Citrix’s applications are used by millions of users worldwide to collaborate, present, train, and communicate ideas. As an early adopter of AppDynamics, Citrix is largely responsible for helping AppDynamics think differently about the needs of the enterprise customer. Citrix leverages every feature of AppDynamics, and has contributed to the development of all of them. In development, the company uses AppDynamics to assess the quality of applications before they move to QA. In QA and performance testing, it pulls detailed information out of the AppDynamics platform to understand where there are failures, where there may be faults, and how well applications will scale with customer demand. In production, all of its key applications are monitored by AppDynamics, and the knowledge developed in dev and QA is leveraged to better understand its applications in production.

Engagement Award

Most users served
As the largest broadcasting and cable company in the world, the largest home Internet provider in the United States, and the nation’s third largest home telephone service provider, Comcast epitomizes the engagement aspect of business. With 40,000 new customers activations per day, AppDynamics has optimized the application used for new customer acquisition beyond expectations. By reducing downtime, there is a direct bump to the bottom line through the ability to connect and activate more customers each day. In the customer support organization, AppDynamics significantly reduces the administration of APM, and avoided the dreaded blind spots that bottleneck customer support call centers.

Union Pacific Railroad
Scaling for Success

Most complex large-scale deployment
As a leader in technology-driven innovation, Union Pacific is in the forefront of using next generation sensors, analytics, and systems for safe and efficient operation of the railroad. With nearly one thousand tiers and one thousand nodes, Union Pacific is impressive not only in the size but also the complexity of the deployment. Out of thousands of Java Virtual Machines (JVMs), no more than a dozen are identical. This variety makes the environment especially unique. Union Pacific leverages AppDynamics to trace every transaction in this environment across the enterprise and to trace and pinpoint the exact location of any issue.

The Zen Award

Best service in during seasonal peak traffic
DIRECTV is one of the world’s leading providers of digital television entertainment services and offers its customers access to exclusive sports programming. The company started its deployment of AppDynamics more than a year ago, with a goal to deploy on the first Sunday of the football season. Following this deployment, the company delivered a flawless video experience for millions of football fans around the country. Less than six months after the initial deployment, DIRECTV expanded this application to support the global demands of the 2014 FIFA World Cup.

Mobile First Award

Highest mobile end-user impact and highest end-to-end correlation
As the world’s leading provider of spend management solutions and services, Concur offers corporate travel booking, expense management, and invoice management services. This cloud-based company service processes more than 350,000 expense reports and 120,000 travel bookings per day. The company has a total of $50 billion pass through its service every year — roughly 10 percent of the world’s total annual travel and expense spending. As would be expected for a travel-focused service company, the demand for users to access the website from mobile devices is constantly increasing. With AppDynamics Mobile Real-User Monitoring, Concur is able to effectively provide its services through a mobile interface to users, as well as receive real-time mobile performance data and behavioral insight into the mobile end-user experience. With up-to-the-minute granular code-level visibility for both web and mobile applications, Concur has dramatically accelerated its resolution process and reduced MTTR from hours or days to minutes or seconds.It can now ensure that all the apps are performing as they should, and that users are happily able to do what they need to do — from wherever they are.

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App Jam 2012 Customer Awards – Submit your own Nominations today!

Our first North American user conference is coming up in a few weeks, and we’ve decided we’d like to take this opportunity to honor some of our awesome customers with a few awards, to be announced at AppJam:

App Man of the Year. Also known as the “empty inbox” award, this award is for the AppDynamics customer that has demonstrated the biggest impact at his organization by implementing AppDynamics. Impact can be measured in a number of ways—everything from productivity savings to improved uptime to reduced number of support tickets. If you think you and your sidekick, AppDynamics, have saved your company from the forces of bad performance, send us your story. Extra points if it’s in comic book form.

Top Gun. Every AppDynamics customer has a story about the time they found the bottleneck and saved the day. The winner of this category will be the person with the best troubleshooting story with AppDynamics. Have you ever found an issue in less than five minutes? Or found a bottleneck that has been plaguing you for months? Or even just encountered something so weird you can’t help but tell the story again and again?  I bet none of you said, “That’s a negative, Ghost Rider.”

The B’Oscar. Many of our customers submit feature requests to our dev team, and a lot of them make it onto our product roadmap. This award will go to the person or organization that has suggested the coolest, most creative, or generally badass feature request that has ever made it into our product. The award is named in honor of our VP of Product Experience – the guy who makes your feature requests a reality ­– Bhaskar Sunkara.

Elastic Fantastic. This award is for the organization that has scaled their application the most dramatically in their time as an AppDynamics customer. The winner of this award will be someone who works for a company facing tremendous growth and change, and yet they’ve ensured that their application kept pace with that change, every step of the way. I’m sure for some of you, that won’t be a stretch.

2 Fast 2 Furious. Do you have more than one code release per week? Per month? How about per hour? This award is for the most agile AppDynamics customer. Tell us how often you release code, and how you use AppDynamics to cope with the repercussions of your agile development regime, to be considered for this award.


DevOps Daddy-O. We all love DevOps, but how many of us can actually say that we work on a DevOps team? The winner of this award will be the AppDynamics customer that has most successfully implemented the DevOps methodology. Also known as the “Group Hug” award.

The Appvengers. This award goes to the organization with the most successful deployment of AppDynamics across multiple teams. The more AppDynamics users you have, the more likely you are to conquer evil in your application – and to win this award.

The Mooch. We have a free product, too, and we want to honor the hard-working individuals who have gone to incredible lengths to solve performance issues without giving us money. This prize goes to the person who has done the most for their app just using AppDynamics Lite. And because we know your boss is probably pretty cheap, if you win this award we’ll pay for your flight to App Jam.

If you’re an AppDynamics customer (or Lite user) and you’d like to apply for an award, please send us an email with a brief paragraph of why you think you deserve it. If you’ve already sent us an X-ray for our X-ray competition, feel free to submit that instead.

Finalists will be contacted in the weeks before App Jam to make sure they’re planning on attending, and the winners will be announced on our special dinner cruise in the San Francisco bay, occurring the evening of the event on September 27th.

If you haven’t yet registered for App Jam, do it now! We want to see your smiling face, and hear what you have to say about our product, but you can’t come if you don’t sign up.

See you in San Francisco!