NYC Summit Exhibitor Focus: Turbonomic

In anticipation of our New York City Summit Event on October 19th, we’re highlighting some of the great partners who will be in attendance in this Exhibitor Series. We’re excited to share our latest Q&A with Charles Crouchman, Chief Technology Officer of Turbonomic. 

AppD: What was the impetus behind Turbonomic being founded?

CC: Turbonomic was founded on the premise that software can manage virtualized IT systems better than human beings to assure performance while maximizing efficiency. Turbonomic’s algorithm applies microeconomic theory and the principles of supply and demand to resource management in the data center and cloud stack.

This concept of applying economics to shared compute resources was originally discussed in a series of papers by co-founder, Yechiam Yemini, in the 1980s. The fundamental concept is that workloads choose the infrastructure on which they run and consume only the resources they need to perform, in the same way that shoppers look for the best overall price for a basket of goods, buying only what they need, when they need it.

AppD: Why does overprovisioning in the cloud occur, and why is it such an issue?

CC: Overprovisioning in the cloud occurs for two primary reasons. First, virtually every workload residing in a private data center today is overprovisioned because there is no cost-efficiency penalty for doing so.

Second, cloud providers actually encourage enterprises to overprovision their workloads for performance reasons. Combined, migrated workloads are migrated into oversized templates and net-new public cloud workloads are oversized from inception. The problem lies in the fact that overprovisioned resources are now rented, not owned, and the cost overruns can be significant. For example, if a customer over-sizes just 100 workloads by one template in Amazon Web Services, it equates to $1.2M in annual unnecessary spend.

AppD: How does Turbonomic reduce 30% or so of typical cloud provider costs?

CC: Turbonomic continuously observes workload demand, also known as consumption, and matches that demand to the cheapest available supply. The platform understands the actual resource consumption of each of your public cloud instances. It then matches that consumption to the best available template—the one with just the right amount of compute and storage—resulting in specific actions to resize templates, scale applications, or shift storage tiers. These actions bring supply and demand into alignment.

Where does the 30% come from, you ask? Well this is typically the average amount of resource and dollars by which customers overprovision. With Turbonomic at work, that waste can be safely eliminated.

AppD: What makes Turbonomic so different to other cloud-related vendors?

CC: Turbonomic bears several key differentiators, but the standout point is that Turbonomic is the only real-time management platform that bridges on-premises and cloud infrastructure for performance, cost and compliance management. We integrate with multiple providers up and down the stack, are entirely API-driven, and leverage the aforementioned economic abstraction, which empowers our agnostic approach.

At the end of the day however, it is the fact that Turbonomic is the only platform on the market that can assure your workloads are running performant, at the lowest possible cost, within compliance, regardless of where they reside – all in real-time. Nobody else can offer that, or anything close to it today.

AppD: Tell us about your decision engine that helps determine where a workload should run and when.

CC: The fundamental idea is that the workloads choose the infrastructure on which they run. If you have ever purchased a stock, or bought something on eBay, or spent money on anything, the item you purchased and the amount you paid presumably represented your demand for that item at the time. Turbonomic works in much the same way. Our decision engine exposes the realm of possible residences for each workload… On-prem VMware, Hyper-V, Amazon Web Services, Microsoft Azure… All zone, regions and clusters.

It then prices access to those entities as a function of their real-time utilization and the real-time utilization of their constituent resources (thread pools, heap, database connections, network throughput, storage latency, etc.). This pricing mechanism is a virtual currency, not a real one, but the net result is that workloads shop for the best deal, based on their resource requirements at the time. When a workload identifies a need for X, Y and Z compute, storage and network resources, Turbonomic brokers the purchase, so to speak, and the action to migrate and/or scale the workload takes place.

AppD: How does Turbonomic work with Cisco and AppDynamics to benefit enterprises?

CC: Customers are recognizing that applications are the lifeblood of today’s business. With Cisco and AppDynamics, Turbonomic is bringing our core value props—performance, efficiency, and compliance—to Cisco’s intent-based data center and enabling IT to focus on applications. With these partnerships, every decision our platform makes is about matching real-time application demand to the underlying compute, storage, and network.

The added benefit for UCS customers is that the Turbonomic integration enables demand-based elasticity in the UCS environment, turning blades on or off based on the resource needs of the applications running on UCS. For AppDynamics customers, Turbonomic can discover the application topology and OS metrics through AppDynamics and maps it to the data center stack. Using that information, the decision engine ensures that application components and workloads across the stack get the resources they need when they need them. With Cisco and AppDynamics, we’re stitching application performance directly to self-managing, elastic infrastructure.

AppD: Why should delegates at the NYC Summit visit the Turbonomic booth?

CC: Do you want to see how self-managing infrastructure directly impacts application performance? Come to the booth. We’ll have a demo showing how Turbonomic pulls in application topology and metrics from AppDynamics and then uses that information to drive the right sizing, placement, and capacity decisions that improve performance.

Applications and infrastructure have traditionally been siloed. With this integration, the finger pointing and guessing games are over—this is a whole new ball game for IT—one that every CEO, CRO, CMO, and, yes, every CIO will care about.  Because, again, today’s organizations rely on applications and the business outcomes they drive. Only software can assure their performance in real time, all the time.

Register here to book your free place at the NYC Summit on October 19th and meet the Turbonomic team there.

Charles is Chief Technology Officer of Turbonomic. In this role he contributes to product strategy, evangelizes our technology, supports our strategic sales and business development efforts, and leads product management. Prior to joining Turbonomic, Charles held senior executive positions at several technology startups including Cirba, Mformation Technologies, Opalis Software, and Cybermation.

NYC Summit Exhibitor Focus: IBM Z Systems

In anticipation of our New York City Summit Event on October 19th, we’re highlighting some of the great partners who will be in attendance in this Exhibitor Series. We’re excited to share our latest Q&A with Nathan Brice, Senior Offering Manager, Z Systems Monitoring & APM at IBM. 

AppD: Can you share some details of the partnership between IBM and AppDynamics so far?

NB: In my role, I’m very focused on the tools required to manage our clients’ mainframes. Many of our clients have systems that have been running without any unplanned outage for decades, and the tools to manage these systems are critical.

It seemed to me that the rapid rise of APM software, looking at the entire end-to-end application, hasn’t to-date been able to deliver meaningful visibility into the mainframe. For many of the largest enterprises in the world, it’s often the most critical application components that are running on the mainframe.

I thought there was a tremendous opportunity to partner with AppDynamics, bringing together your market-leading APM product, together with our expertise on the mainframe, to deliver true end-to-end visibility for large enterprises with mainframes.

AppD: The integration extends the visibility of AppDynamics’ Map iQ and Diagnostic iQ into mainframe subsystems such as CICS and DB2. Can you explain this in more detail?

NB: With our planned IBM offering, you’ll install new agent code on the mainframe to track transactions in key mainframe z/OS subsystem. We’ve focused on CICS Transaction Server for the initial release as it’s one of the most commonly used subsystems. We support MQ, http & SOAP as entry points into CICS and Db2 and IMS DB backend databases. So now, in the AppDynamics flow map you’ll see additional nodes for MQ, CICS, Db2, IMS DB that are running on the mainframe.

AppD: What are the main benefits of the integration for IBM Z and AppDynamics customers?

NB: The key benefit is going to be faster isolation of problems. When transactions are slowing down somewhere in the mainframe, clients today might start by investigating the entry point, then the transaction server and then finally the database. Sometime all in parallel. Being able to clearly isolate which component is causing the slowdown is going to significantly speed problem determination and help get directly to the right mainframe engineer who can debug root cause.

There is also a huge benefit in understanding the true structure of the application. Being able to visualize where the transactions really flow, and which systems they interact with is very important when some of the back-end services have been enhanced, modified and tweaked over many, many years.

AppD: How can the integration support collaboration between two traditionally siloed teams?

NB: Typically, mainframe teams are still siloed away from other teams. The mainframe is often perceived as old, difficult, complicated and unless you work on an IBM Z System today, then this is probably what you believe too. I believe the integration of mainframe components into APM dashboards is going help application teams realize that the mainframe is just like another platform and foster greater collaboration between the teams. They will be able to understand the topology – and see just how quickly the transactions are processed!

AppD: More than $6 trillion in card payments are processed annually by mainframes. What other evidence do you have that having insights into mainframe performance is still very relevant to applications today?

NB: Most people don’t realize it, but you interact with mainframes every day. When you take cash out of an ATM, book a flight or a hotel room, or pay for something with a credit card, typically the back-end system of record that processes that transaction is going to be running on a mainframe. The latest IBM Z14 machines can process 12 billion encrypted transactions every single day. That’s the sort of scale you now need as a large retailer on a busy Black Friday.

In today’s digital world, the total volume of transactions is exploding as end-users’ expectations are rapidly evolving. How many more times to do you check your balance using a smart phone banking app compared to when you had to visit a physical bank branch? These systems of record running on the mainframe are the backbone to the modern economy.

AppD: One beta customer has said, “Before this integration, the mainframe was just a black box and we couldn’t truly manage our applications end-to-end.” Is this typical of the feedback you have received to date?

NB: Yes, that’s a very common response. In fact, one of the most enjoyable aspects of this project has been working closely with many clients as we designed the product. In my 20 years with IBM, I’ve never worked on a project that has had so much positive feedback. There is a clear demand for this capability and I’m really excited about working closely with our beta clients and sponsor users as we continue to design and develop additional capability.

AppD: Why should delegates come to the IBM booth and attend the breakout session at the NYC Summit?

NB: If you work in an enterprise that uses a mainframe and you either already have, or are considering purchasing AppDynamics, then come along and learn more about what we’ve been doing in this space. I’ll be there in person as will our project architect, Aaron Young. We’ll be able to show you a demo, talk about our future plans and answer any question you may have. Come along and find us at our booth.

Register here to book your free place at the NYC Summit on October 19th and meet the IBM team there.

NYC Summit Exhibitor Focus: Apica

In anticipation of our New York City Summit Event on October 19th, we’re highlighting some of the great partners who will be in attendance in this Exhibitor Series. We’re excited to share our latest Q&A with Carmen Carey, CEO of Apica.

AppD: What was the impetus behind Apica’s formation?

CC: Apica was founded out of the need to ensure that enterprises can deliver high quality application performance and user experience while maintaining speed, visibility and control in the delivery process. As user facing applications are increasingly critical to revenue generation, high performance application delivery is a must have component of business success, competitiveness and differentiation. We believe our unique and comprehensive load testing and synthetic monitoring platform ensures uncompromised performance encompassing internal applications, legacy systems, websites, mobile devices, content streaming, APIs and IoT use cases.

AppD: What chief pain points have you encountered when load testing has been inadequate (or even non-existent?

CC: Without load testing two key pain points are encountered that impact an enterprise and its customers. First, there is a lack of understanding of the expected traffic volume – the customer interactions an application can support and where and when an increase in capacity is required.  Second, if the customer journeys or use cases (IoT, etc.) are not tested, bottlenecks in the application aren’t identified. This means enterprises are leaving the customer experience to chance and if at any point the experience is suboptimal, customers might abandon the application or service.  Ultimately, a failure to ensure the best performance outcome puts customer satisfaction, revenue, brand and competitive advantage at risk.

AppD: Scalability is a massive issue for some enterprises – how does Apica address this challenge?

CC: Apica enables enterprises to understand and implement a fit-for-purpose scaling strategy. We do this by using load testing as a means to understand performance characteristics of applications enabling the identification and resolution of capacity thresholds and application bottlenecks before deployment. Load testing carried out across various deployment characteristics will inform a scaling model that can be well defined in the pre-production phase. As a result, enterprises can develop and implement a defined scaling strategy and plan to ensure the highest level of user experience.

AppD: Typically, what are the three main drivers behind customer investment in Apica?

CC: Customers choose Apica to gain greater confidence in the delivery of their business critical applications. This means deploying applications faster and with higher quality and to realize full visibility into application performance and user experience.

AppD: How does the partnership between Apica and AppDynamics help enterprise customers?

CC: The partnership between Apica and AppDynamics ensures that enterprises can confidently deliver highly scalable, available and high-performing applications. Our integrated offer ensures end-to-end visibility in pre and post production environments and enables organizations to adopt a proactive approach to issue identification and resolution in order to ensure the best user experience.

AppD: Can you share some of Apica’s growth plans for the next 12-18 months?

CC: We are excited to be expanding globally with a focus on the US, UK and Nordics markets.  We are especially investing heavily in growing our US team, building on the foundations we have established to date. As a company we are experiencing significant growth in both new customers and the expansion of our footprint in our existing customer base. We see the partnership with AppDynamics as a further catalyst to our growth plans and look forward to continuing to build on the success we have experienced to date.

AppD: Why should delegates at the NYC Summit visit the Apica booth?

CC: We look forward to seeing familiar faces and meeting new ones at AppDynamics’ NYC Summit. If you want to learn more about best practices for load testing, get a personal demo of our solution and see how seamlessly Apica integrates with AppDynamics, come visit our booth. We are passionate about solving performance challenges in proactive ways, and we like to have good laugh.

Register here to book your free place at the NYC Summit on October 19th and meet the Apica team there.

Carmen Carey is the CEO of Apica. Her career to date encompasses leadership roles as an executive in fast-growing global technology companies. Prior to Apica, she scaled and exited Big Data Partnership and ControlCircle as CEO, and was COO of MetaPack, COO of MessageLabs and VP of Global Services at BroadVision.

NYC Summit Exhibitor Focus: Moogsoft

In anticipation of our New York City Summit Event on October 19th, we’re excited to launch our Exhibitor Series, highlighting some of the great partners who will be in attendance. To kickoff the series, we conducted a Q&A with Mike Silvey, Co-founder and Executive Vice President of Moogsoft.

AppD: How have you personally seen the role of IT Operations professionals evolve over the past 10 years?

MS: IT Operations have become more reactive, whereas they were previously proactive. It was originally built around silos of support, each concentrated on a discipline such computing power or databases.

Today, single faults are rarely the root cause of an incident; causality is usually down to multiple faults and changes across different silos of technology either at the same time or cumulatively, leading to performance or capacity degradations which, if left unchecked, will lead to some kind of service impact. Behavior scenarios are changing all time.

The complexity of modern systems has diminished the direct relationships, and now expertise is required across different stacks. Whilst this has created a more “efficient” layering of support (e.g. Level 1, Level 2 etc.), it has diluted expertise, Issues are now much harder for these siloed IT Operations teams to resolve.

The consequence of monetizing alerts, and the resultant billing by alerts, means we look at these critical alerts, not symptoms. It’s a far from satisfactory situation.

AppD: In what ways is the adoption of machine learning (ML) impacting the world of IT Operations?

MS: We’re demonstrating this across our Fortune 2000 customer base: much earlier detection of actionable issues, reducing the mean time to remediate using dynamic teaming and (with predictive knowledge recycling), in some cases indicating the causality before the issue has become an Incident.

The outcomes are all business benefits: no missed SLAs, fewer tickets, fewer support escalations, no all-hands war rooms.

AppD: Can you give me three reasons why Moogsoft’s approach is so unique?

MS: Firstly, we designed Moogsoft AIOps for cloud scale. Secondly, we have not added AI Ops or ML on top of an existing portfolio, but instead identified the key business outcomes needed by IT and built ML from the ground up to help deliver those outcomes. Lastly, Moogsoft ML is real time; it’s not reflective, which needs time to learn experiences and, unable to detect what has not yet been experienced. Moogsoft’s ML discovers outcomes without the need to pre-model or pre-experience behavior, making it agile to change, never missing the unknown unknowns.

We started with a quest to solve the problems suffered by IT Operations and Support today – constant change, the need for agility, silos of support and layers of expertise. Moogsoft is agile to change, makes the silos situation aware of their relationship with each other for a given incident and, by contextualizing incidents and predictive knowledge recycling, reduces the number of escalations

AppD: What’s so clever about your Algorithmic Clustering Engine (ACE)?

MS: ACE is only one of our 16 techniques. ACE is semi-supervised and based on an initial human hypothesis; algorithms will then find these things/evidence that support this. They key thing about ACE is that you can describe what causes impact and leave the algorithms to detect the causality. With Event Correlation systems this would take thousands of ‘brittle’ rules. Brittle because when behavior changes, the rules no longer work.

Machine Learning comes in three forms: Supervised (or learned), Semi-Supervised (or guided) and, Unsupervised…kind of like the Nike version of ML: “Just Do It”.

Moogsoft’s automatic incident detection Machine Learning uses Unsupervised and Semi-Supervised techniques. Moogsoft AIOps does not need to learn, which means that the software delivers outcomes quickly in real-time and are agile. As changes affect the infrastructure, apps and events, Moogsoft adapts automatically. That’s why at Cox Communications, we demonstrated actionable tangible value in less than 10 days while certain competitors did not get out of the starting blocks in 3 months.

AppD: How does Moogsoft reduce that perennial issue, the IT alert storm?

MS: This is one area where [Moogsoft believes that] ONLY Moogsoft can reduce this impact. Moogsoft is is a real time system which uses ML techniques to perform, at machine speed, what humans do: assess textual data. Moogsoft is designed to handle huge burst event volumes (benchmarked at >39,000 per second) and filter noise (by >99.9999%) to surface the incident signal from the noise.

Unsupervised and semi-supervised machine learning techniques along with a linearly scalable architecture ensure that regardless of the source burst event rate, Moogsoft will surface actionable issues from noise.

This enables support operations to be aware of the issue earlier and diagnose and remediate quickly with the right tools such as AppDynamics. That said, often Moogsoft enables operations teams to be aware of issues before they become critical, eliminating the source of the alert storm!

AppD: What role does IT Operations have as DevOps becomes “mainstream”?

MS: The Ops in DevOps needs to become more efficient. You can’t expect a DevOps team to be productive in innovating new software if the whole team is woken 20 times per night with apparent application disrupting issues that they need to investigate…mostly to diagnose that the issue is not caused by bad codeline!

Moogsoft reduces the number of issues that the DevOps team needs to react to, ensuring that only one of the team needs to be notified to be situation aware and, through our contextual information, the DevOps operator can quickly diagnose whether the causality lies with the application or not. In our experience, over 65% of the time, the application is not the issue!

AppD: Why should Summit attendees visit the Moogsoft booth?

MS: If any enterprise has a cloud migration plan, Moogsoft helps makes the transition risk-free with maximum efficiency. In summary, Moogsoft and AppDynamics untether DevOps and Enterprise Application support teams from a reliance on infrastructure Operations, by indicating Application disrupting symptoms earlier, contextualizing the symptoms to enable the DevOps support teams to either use AppDynamics to diagnose and remediate more quickly or, avoid wasting time investigating an issue where the causality is clearly not within the application.

Register here to book your free place at the NYC Summit on October 19th and meet the Moogsoft team there.

Mike Silvey is a 30 year veteran of the ITOM and ITSM industry, having brought SunNet Manager, Remedy and Patrol (before BMC) to market and then, co-founding Micromuse and RiverSoft (IBM Tivoli Netcool and IBM Tivoli ITNM respectively). Mike is an Audi A2 fanatic.

AppDynamics Partners with Apica So DevOps Teams Can Ensure Flawless Application Performance

IDG research* suggests nearly a third of employees who resolve disruptions reside in application development teams. These developers are regularly challenged to deliver business critical applications that provide the best possible user experience with high reliability. While there are a wide variety of tools available to assist application developers and operations team, attempting to use them together often leads to a disjointed workflow and uncorrelated data, creating inefficiencies and reducing effectiveness in identifying and diagnosing issues prior to release.

To help address this challenge, we are excited to announce our partnership with Apica to provide an integrated load testing and application performance monitoring solution. Apica is a leader in performance testing for web, streaming, mobile and APIs, and Apica LoadTest enables developers to proactively identify and resolve performance issues in the development lifecycle and also refine platform sizing estimations. The integration with AppDynamics allows developers and performance engineering teams to generate test scripts and production level loads using Apica, and seamlessly visualize and trace issues in their applications arising from load testing down to the code level utilizing AppDynamics.

“Apica customers are developing and operating applications essential to their businesses and require a robust set of solutions and tools to enable their development teams to accomplish this effectively and efficiently,” said Carmen Carey, CEO at Apica. “Our partnership with AppDynamics provides customers with a seamless means of testing and resolving application issues before they are deployed in production, resulting in a better user experience and more time available for innovation.”

The Apica LoadTest integration with AppDynamics correlates the generated load with relevant business transactions captured in AppDynamics. As a test executes business transactions, AppDynamics follows them down to method level visibility. AppDynamics provides a complete list of all business transactions and metrics from the end user experience, code, and associated infrastructure including Docker and public / private cloud providers. Additionally, AppDynamics metrics for business transactions, infrastructure and end user experience are available in the Apica Portal and can be used as custom graphs to highlight performance of a specific transaction or test.

LTPLiveView.png

Apica LoadTest Portal is used to generate production-level load on the target system.

AppDynamics provides a complete list of business transactions and metrics used in the test.

AppDynamics captures transaction snapshots triggered during the test and identifies issues.

Linking between AppDynamics and Apica enables data sharing and seamless navigation between solutions.

Our partnership with Apica builds on our previous collaboration and integration between AppDynamics and Apica Synthetic, and serves as another example of how AppDynamics is expanding its ecosystem to address the needs of application developers.

Start your free trial of AppDynamics now and be sure to visit Apica to learn more about Apica LoadTest.

*Source: IDG Market Pulse Research: Digital Transformation on behalf of AppDynamics, September 2016

AppDynamics and ServiceNow Integration Updates for Knowledge 17

ServiceNow Knowledge17 kicks off this week in Orlando, Florida. Right across the street from Gartner ITOSSS, AppDynamics will have a booth and presence at both events. I’ll be leading a lunch session at the Gartner event, along with a panel featuring several key customers discussing their journey with APM as well as broader IT trends .

With ServiceNow launching the Jakarta release, we’ve made some major improvements in our integration. Here are some key highlights and screenshots showing the new features and functions.

We’ve built a completely standalone web user interface to manage the integration and the large capabilities within it. The web user interface is not required, but provides some benefits aside from ease of use. The web UI runs on a small standalone Jetty container which acts as a web server and application server. It can run on any host which has access to both your AppDynamics and ServiceNow instances. In this blog, we’ll touch on the new features of this major improvement.

The most widely requested feature by the dozens of customers using the integration is to import the metadata we collect in the AppDynamics tables into the CMDB. As you can see from the screenshots, we’ve done this, and we’re going to continue building mapping capabilities in the new web user interface.

AppDynamics’ key differentiator in APM is the Business Transaction. This technology allows the automatic discovery or manual configuration of key application transactions, which are then captured from end-to-end, visualized in our Map iQ technology, and given a scorecard. We now export and include Business Transaction data within the ServiceNow CMDB and the AppDynamics tables within ServiceNow. This includes which applications have which Business Transactions. This enables you to open incident, problem, and change workflows against these applications, and understand the Business Transaction impact.

In the new web UI, you can configure multiple ServiceNow instances which you wish to synchronize. This allows you to keep multiple instances up-to-date across your environments.

In a similar manner, we allow for the configuration of multiple AppDynamics controllers. In this case, we are synchronizing with both SaaS and on-premises instances.

You may then define which AppDynamics platforms should synchronize with which ServiceNow instances. We’ve added the ability to test and run diagnostics here, making configuration and debugging easier than ever. We’ve also allowed users to configure which relationship data should be included in the synchronization process.

Once your data sources are configured, we’ve also added the ability to schedule multiple synchronizations using a Cron format and our integrated quartz scheduler.

We’ve also included proxy configuration, which has been another feature our customers have requested.

In order to debug and understand how the integration is working, we’re collecting key events which occur on each run.

Major kudos to the AppDynamics engineering team, who as usual have gone above and beyond in building this amazing set of enhancements. The partnership and work between AppDynamics and ServiceNow continues to thrill our mutual customers and drive application visibility into service management use cases.

Come and talk to me and our engineering team at the AppDynamics booth, number 641. You can get a demo of the integration and learn more about our products and future path with ServiceNow.

Please feel free to reach out to me on Twitter @jkowall.

AppDynamics and Atlassian Team Up to Make DevOps Better Together

Atlassian is an undisputed leader in providing tools for DevOps teams to plan, build, track, ship, and collaborate. That’s why we’re excited to announce our collaboration with Atlassian to provide stronger integrations between AppDynamics and multiple Atlassian tools, starting with an improved add-on for JIRA and AppDynamics extension that now supports AppDynamics Virtual War Room integration.

A core principle of DevOps stresses the importance of feedback loops. AppDynamics’ real-time monitoring ensures that you’re aware of changes to your systems and their impact on your business. Atlassian provides numerous tools to ensure the right teams are involved and able to collaborate effectively.

Previous extensions allowed AppDynamics to create and update tickets in JIRA automatically as a part of normal incident management. Our new collaboration enables direct integration into the AppDynamics Virtual War Room, so that updates in the War Room are logged into the associated JIRA ticket, and JIRA users can jump directly into the War Room from the ticket. This helps teams respond to feedback instantly, giving them more time to innovate and drive desired business outcomes.

“Atlassian customers are leading the way in agile development and following best DevOps practices,” said Bryant Lee, Head of Partnerships and Integrations, Ecosystem at Atlassian. “Our collaboration with AppDynamics will give our customers better visibility into their application issues, help resolve issues faster, and allow them to spend more time innovating.”


And this is only the beginning. We’re excited to be speaking at Atlassian Summit in Barcelona this week, where we’ll be sharing more about this integration and previewing some other integrations as a result of this collaboration.

AppDynamics and ServiceNow Together at AppD Summit Europe

Today’s enterprises are revamping the way they deliver services. This shift is key to digital transformations and the general trend towards business agility. This realignment must also encompass the way services are procured, provisioned, and operated with an end-to-end process.

Those I speak with have aggressive plans to incrementally adapt IT service management initiatives to get ahead of requirements from the business for resources and services. Most I speak with are either using ServiceNow or are in the process of moving to their increasingly popular and expanding offerings. One such area that ServiceNow has been making strides in is the use of the platform for IT operations specific use cases. In a similar manner, the visibility within IT operations and development is shifting towards user experience and application visibility, something the App iQ platform provides.

The reality is that although minimising the number of monitoring tools in use is a just cause, the practicality of this is not feasible for large organisations, hence the need for event management technologies is increasing. These capabilities are evolving with a few innovators in the market applying new analytics technologies to this old problem. One of these vendors is ServiceNow, and by leveraging the same platform they use for the CMDB, discovery, and ITSM processes, this is a compelling solution for both operational and service management use cases. Using a unified platform makes many of these tasks easier and far more aligned. This alignment is creating new, more efficient workflows for these large and ever complex enterprises.

This is the reason we’ve built a strategic relationship with ServiceNow, including the first version of this integration we released in November 2016. This integration focused on populating the AppDynamics topology into ServiceNow and meeting event management module use cases. Since our initial release, I’ve spoken with hundreds of customers, and we have a solid plan for our next releases. We’ve also built some great content around demos and customer discussions.

We’re thrilled to announce ServiceNow as a major sponsor of AppD Summit Europe, taking place May 3rd and 4th in London, which you can register for here. We’ll be providing a sneak peek into what we’ll be launching during ServiceNow Knowledge, taking place the following week in Orlando, Florida, on May 7th to the 11th. Look for major improvements in the area of reconciliation and CMDB synchronisation for ServiceNow.

 

Celebrating Partnership at AppSphere 2016

 With only a few weeks to go until our third annual AppSphere 2016 user conference, the AppDynamics offices are busier than ever preparing for the big event, and this year we’ve committed to outdoing ourselves when we host this year’s Partner Day. As one of our partners, what does that mean for you? Prepare for star treatment — you’re our guest of honor!

Partner Day will kick off the week-long conference event, allowing you to get the inside scoop before everyone else in the industry. Here is a sneak peek of some of the highlights for this year’s Partner Day:

Partner Insights and Executive Q&A

AppDynamics CEO, David Wadhwani, has an important message to share regarding the future of the company and the essential role our partners play in helping us reach our goals. Join the discussion—our executives are holding a panel to answer all of your questions during the open floor Q&A session.

Gain new perspective in APM

Are you ready to disrupt the market? We are — but we need your help to do it. Our team will spend the day going in depth on topics of interest to you. Sessions include Growing an AppDynamics Practice, where we’ll present new revenue streams and share what enablement, training, and investment can mean for you. Another popular session is sure to be Product Roadmap, where Bhaskar Sunkara, CTO and Head of Product, will provide insight into future product releases. Lastly, you won’t want to miss Kendall Collins, our CMO, as he hosts a session on Building Our Unique Value Proposition — where you’ll learn how partnering with AppDynamics will give you an edge over the competition.

Partner Reception

They say “it’s all about who you know”, so don’t miss the opportunity to build up your network with like-minded professionals. AppDynamics executives are hosting the reception on Sunday evening at The Cosmopolitan Hotel’s Chandelier Bar. Enjoy an evening on us, get to know your fellow guests, and connect with some of the biggest names speaking at AppSphere 2016.

Partner Day lasts only one day, but our conference runs all week. Stay for the whole event and you can add hands-on training, 70+ sessions, and maybe even take advantage of the AppDynamics Certification, available for the first time this year. For a more comprehensive look at AppSphere 2016, make sure to check out the event page.

AppDynamics & Splunk – Better Together

AppD & Splunk LogoA few months ago I saw an interesting partnership announcement from Foursquare and OpenTable.  Users can now make OpenTable reservations at participating restaurants from directly within the Foursquare mobile app.  My first thought was, “What the hell took you guys so long?” That integration makes sense on so many levels, I’m surprised it hadn’t already been done.

So when AppDynamics recently announced a partnership with Splunk, I viewed that as another no-brainer.  Two companies with complementary solutions making it easier for customers to use their products together – makes sense right?  It does to me, and I’m not alone.

I’ve been demoing a prototype of the integration for a few months now at different events across the country, and at the conclusion of each walk-through I’d get some variation of the same question, “How do I get my hands on this?”  Well, I’m glad to say the wait is over – the integration is available today as an App download on Splunkbase.  You’ll need a Splunk and AppDynamics license to get started – if you don’t already have one, you can sign up for free trials of Splunk and AppDynamics online.