The reason for this blog is purely down to a real-life incident which one of our e-commerce customers shared with us this week. It’s based around a use case that pretty much anyone can relate to – the moment your checkout transaction spectacularly fails. You sit there, looking at a big fat error message and think “WTF – did my transaction complete or did the company steal my money?” A minute later you’re walking a support team through exactly what happened: “I just clicked Checkout and got an error…honestly…I waited and never got a response.”
What’s different in this story is that the support team had access to AppDynamics as they were talking to a customer on the phone…and the customer got to find out the real reason their checkout failed. How often does that happen? Never, until now. Here is the story as documented by the customer.