Senior Product Manager, Admin Console

San Francisco, California

About Us:

At AppDynamics, our Application Intelligence Platform empowers today’s software-defined businesses with the ability to proactively monitor, manage, and optimize the most complex software environments. Because we start with user interactions, our platform is able to dynamically collect millions of performance data points across your applications and infrastructure. We then apply intelligence to instantly identify performance anomalies, enable automatic fixes and continuously measure business impact. And all this happens in real time, in production, with cloud or on-premise deployment flexibility. So even in the most dynamic production environments, you can know more and know it faster. It’s more than monitoring—it’s true Application Intelligence. For more information, visit www.appdynamics.com

About the Team

Our team strives to build a seamless digital customer experience for enterprise customers. We believe that an optimized digital experience empowers customers to get maximum value from AppDynamics products and services, and will help AppDynamics scale. This means that the end-to-end experience of an enterprise customer, from how they learn about AppDynamics, to how they try, buy, deploy, renew and get help is a product in itself.

About the Role:

We are looking for a strong Product Manager for Account@AppDynamics. Your job is to understand the needs of our enterprise customers in regards to how they want to manage identity, users, groups, and permissions, and recommend solutions that make these activities simple, easy, and fun to use. This will cover everything from workflows for user and roles management in an administrative experience to related API solutions to automate these workflows, ensuring these capabilities follow global security and privacy norms.

  • Audit the state of our product suite (experiences and usage), as well as products provided by other industry leaders.
  • Interview customers and internal stakeholders (sales, marketing, finance, legal, customer success, product, engineering, operations, etc.) to find opportunities for improving customer experience.
  • Unify people by collaborating with engineering and stakeholders across the organization to build consensus, make decisions, and push forward our product roadmap.
  • Prioritize the backlog, engaging with stakeholders to make trade off decisions if there are resource constraints.
  • Present your ideas succinctly and socialize our roadmap (themes planned and/or delivered) with stakeholders and customers to constantly promote our strategy.
  • Contribute to making the product development processes more effective.

About you:

You are passionate about product management and customer experience, and are intrinsically motivated by your work. You have the confidence and knowledge to successfully be responsible for your product, are detail oriented, have an eye for building the 'right' thing, and a discipline to measure the success of what you have built.

  • 5+ years of Product Management experience, with a consistent record of shipping software in a high growth company.
  • Understanding of and experience with the post-purchase experience for an enterprise software company. This includes managing identity (configuration, federation, security), users (UI, file uploads, APIs), access delegation (group, roles, permissions).
  • Demonstrated ability to influence decisions across all company levels, especially without formal authority.
  • Ability to handle multiple priorities in a dynamic environment, leading initiatives with little guidance/push.
  • Ability to think strategically and act tactically.
  • Bachelor’s or Master’s degree in Computer Science preferred.

Perks

We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:

  • Medical, dental, vision coverage
  • 401k match (4.5%)
  • Wellness perks (hobbies, education, store discounts, personal finance)
  • 4 weeks paid time off (PTO), 5 days volunteer time off (VTO), 14 holidays (including 1 birthday PTO and 1 floating holiday)
  • Mandatory company shut down between Christmas and New Years
  • Weekly catered breakfast and lunch, and all the snacks, fruits and drinks
  • State of the art office in downtown San Francisco, centrally located near BART, Caltrain, Muni, the ferry, and a bike share station.
  • Free shuttle service and pre-tax commuter benefits

Just a Note

Note to Recruiters and Placement Agencies: AppDynamics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee. AppDynamics will not pay fees to anythird party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of AppDynamics. AppDynamics is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other unlawful factor.

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