Learn how Splunk AppDynamics optimizes hybrid and on-prem application performance with full-stack observability linked to business performance.
Alaska needed better visibility into an increasingly complex hybrid cloud environment to minimize costly outages and performance issues and to deliver seamless digital experiences.
With Splunk AppDynamics, Alaska Airlines reduced outages by 60%. They can now detect and resolve issues before customers are affected and optimize customer experiences.
Providing guests and flight crews with flawless digital experiences is a top priority.
Alaska Airlines needed to get full visibility into a complex hybrid cloud environment while deriving insights that would help minimize costly performance issues. The e-commerce team at Alaska Airlines works in an incredibly demanding, complex, and data-rich environment. Whether providing guests with seamless ticket search, travel booking, check-in, or flight notification functionality, or keeping pilots and flight attendants up to date with the information needed to do their jobs, there’s no room for error.
To continually build on its impeccable customer service and satisfaction record, Alaska Airlines uses performance monitoring to both optimize the delivery of their product and ensure customer delight — from ticket purchase to the day of travel and beyond. Inevitably, however, that continual innovation requires more systems, applications, and platforms — both on-premise and in the cloud — which can increase the risk of slowdowns and outages.
With its shift to cloud-first, Alaska Airlines also had to re-architect applications, build cloud-native applications, and manage different workloads across a hybrid environment. As a result, Alaska Airlines turned to AppDynamics for Application Performance Management (APM), Infrastructure Monitoring and visibility, and End User Monitoring (EUM).
Outcomes
- Reduced the number of outages by 60%
- Reduced mean time to detection from hours to less than 10 minutes
- Enabled self-service, big picture view of impacts across the environment
Quickly detect and repair issues before they ever impact guests
AppDynamics provides real-time monitoring of the airline’s applications across the entire infrastructure and technology stack — from guest service applications such as travel searches, ticket purchasing, and boarding passes to applications leveraged by pilots and flight attendants for flight mapping, safety and customer service. This ensures that the business runs smoothly and the airline continues to deliver exceptional user experiences.
According to Troy Kaser, Managing Director of E-commerce at Alaska Airlines, “AppDynamics allows us to see how all our integrated systems are performing, and having that comprehensive view helps us provide the best possible guest service. AppDynamics gives us the ability to quickly detect and repair issues across our entire technology platform and reduce our mean time to resolution. Managing and monitoring application performance and reducing mean time to resolution (MTTR) make a very meaningful difference in the lives of our guests.
I'm able to use AppDynamics to give executives the data-driven insights they need in terms of what our users are experiencing and what that means to the bottom line.
AppDynamics allows us to see how all our integrated systems are performing, and having that comprehensive view helps us provide the best possible guest service.