“Beyond the simple technical adequacy of their solutions to our problems, we were impressed by AppDynamics’ frame of mind,” explained Sébastien Tournay. “We quickly realized that we shared what I would call a start-up spirit with the same values of commitment, flexibility, and the desire to place customer satisfaction at the heart of our activities. We actually connected with each other in a very “2.0” way, using LinkedIn! We both soon recognized kindred spirits in one another, and we quickly made the choice to trust them.”
The recurring theme was the optimization required to enhance end user experience, and BforBank and AppDynamics teams quickly harmonized in strengthening the IT system with two high priority projects: resolving incidents and improving response time.
“Things went really quickly,” explained Sébastien Tournay. “Once we were in contact with them, they just needed four days to deliver a test environment so we could validate the solution. In just a month, we finalized the budget and the deployment itself took place in a week, where, at the same time, a technical contact person was trained.”
Based on the deployment of agents in the heart of different architectures hosting Java applications for BforBank, the AppDynamics application performance management solutions allows real time analysis for BforBank teams, with precise details on bottlenecks, their locations and their eventual impact. And with a detailed BforBank applicative mapping, AppDynamics fosters the making of the right decisions at the right time, using statistics and historical accounts. AppDynamics also guides the redevelopment of some parts of the application, optimizing performance.
“But we went even farther when we integrated the APM solution into our test environment to accompany the delivery cycle of our applications and pre-validate our developments,” added Sébastien Tournay. “Tested from one end to another, ticket by ticket, our applications are now immediately operational as soon as they are produced, which increases reliability and makes our team members very proud.”
Offering granularity, ergonomics and the capacity to deliver the right information at the right time, the AppDynamics solution was an immediate hit. Thanks to the guidance supplied by AppDynamics, the BforBank DSI is now able to supply the Quality Manager with precise information on application performances, adding value to the work done by team members.
“For us, because we’ve got a strong ‘devops' culture, and because the same teams are in charge of development and operations of the applications, the AppDynamics application performance management solution was really the tool we were missing to allow us to concentrate on upcoming work, in complete confidence,” concluded Sébastien Tournay. “And when you work in a bank, confidence is a very important word.”