Challenge: Performance problems affected key applications
Two of BITMARCK's largest applications are DAKOR, an internal application used by employees of DAK Gesundheit, and DAK Online, DAK Gesundheit's main web presence. With peak loads of 90,000 calls per minute, DAKOR is critical to DAK Gesundheit's revenue. However, it was often difficult for BITMARCK to identify the root causes of performance deviations, or even to know if the problem originated in the application, network or infrastructure.
Christoph Hantusch, J2EE Application Server Administrator at BITMARCK, and his team used an application performance management (APM) solution to monitor application performance, but the solution was cumbersome and could no longer meet their standards.