The Agency’s mission is a big job. With key organizations, such as the Department of Water Resources, CalFire, Department of Fish and Wildlife, Department of Conservation, California Energy Commission, and the Department of Parks and Recreation, working on major initiatives and critical operations, the need to create and maintain strong and innovative business enabling applications is critical.
The overall application portfolio managed by CNRA organizations currently totals over 1,400 applications, both custom and commercial. As the number of systems proliferated, the organizations needed a clearer picture of how their applications were performing.
“Our challenge was simple. We needed to know that an application was underperforming, before it went down,” said Dana Fernandez, Enterprise Application Solution Architect.
The CNRA IT organizations had many existing monitoring tools, but adoption was very low. “Our previous tools were cumbersome. Using them was time consuming. In the end, the only result was a few metrics on our infrastructure. They just did not address our application level monitoring needs in an effective manner,” said Fernandez.
The gaps in their previous performance management tool helped build out requirements for the Agency’s future monitoring state, “What we really needed was a tool that gave us a comprehensive picture of both infrastructure and applications. Also, it had to be easy to use, or we wouldn’t use it,” said Fernandez.
Lacking a clear picture of how applications were performing, where the pain points were, and connectivity problems between environments motivated CNRA IT organizations to consider integrating an APM tool. In early 2018, they deployed AppDynamics.