CGI

CGI Ensures End-to-End Service Delivery with AppDynamics

CGI is one of the largest IT and business process service providers in the world.

Scenario

One of CGI's major infrasctructure contracts required end-to-end service delivery, but the nature of the environment made that difficult to achieve.

Challenges

In addition to a core application stack built from technologies like Oracle, MySQL, Java and .NET, there were upstream and downstream systems managed by third parties.

CGI needed an efficient way to measure business transactions end-to-end to comply with its SLA.

Solution

A customer and business partner recommended AppDynamics.

AppDynamics was easily integrated into the existing environment and immediately began providing insights into system performance.

Leveraging AppDynamics, the team built a more robust process between development, testing, and the production environments.

https://www.youtube.com/watch?v=X9DKNE_mVG4

Results

Complete end-to-end visibility of Business Transactions.

Demonstrated SLA compliance.

Improved application code with a robust feedback look.

"I haven't used a product like this before... that's anywhere near as good as what AppDynamics provides." - Steve Perkins, Service Delivery Manager, CGI