Previously, Cisco received 88,000 alerts a year from standard monitoring tools, of which only 3,000 were genuine alerts requiring remedial action. Through implementing AppDynamics, Cisco has been able to dramatically reduce false positives over the past twelve months.
“Prior to AppDynamics, our network operations center team was working overtime looking in the wrong places, at the wrong problems. Even if the NOC team only spent an average of five minutes looking at each erroneous alert, that amounts to over 7,000 man hours per year of effort that could be better spent either working on critical issues, or helping to drive innovation forward. Since introducing the AppDynamics platform, we have been able to identify problems we weren’t even looking for. AppDynamics has enabled us to move towards data-driven troubleshooting rather than ‘gut-feels.’ The solution gives us visibility when we need it and the application intelligence to know when things aren’t functioning optimally,” said Thakur.
Since introducing AppDynamics, Cisco has identified unique slow business transactions affecting services, as well as addressing multiple configuration errors. For example, Thakur explained, “We spotted a configuration issue which meant 17 million requests were being sent back to our central hub unnecessarily. With AppDynamics, it took just five minutes to find and fix this issue. We were not even looking for this problem and only identified it when it was presented to us.” Among other benefits, this has resulted in a four-to-five percent increase in memory utilization across the entire platform.
AppDynamics provides a common language between operations, development, and test. Introducing the platform has helped enable us to move towards a DevOps model, which in turn had a positive impact on employee collaboration,” said Thakur. “The visibility gleaned from AppDynamics has made employees feel more empowered to reach problem resolution and able to influence business outcomes.
“Because we make application releases so frequently, for us, it was critical to have APM in production. AppDynamics gives us great visibility into what is happening on the estate, helping us to dramatically reduce the number of escalations and continue delivering a seamless service to our customers.”