Challenges: Unify and leverage data from hundreds of sources, build a proactive approach to APM
Cognizant is a global leader in business and technology services. In 2017, the company drove $14.8 billion in revenue by helping customers transform their businesses with innovative digital experiences. But, like all forward-thinking companies, Cognizant wanted to do more to move the needle, especially with regard to application performance monitoring (APM). With the right APM solution, Cognizant envisioned unifying and leveraging data from over 300 internally facing applications to implement a truly proactive approach to optimizing the end-to-end customer experience.
“While we had a number of tools to manage our infrastructure and application components, we did not have a platform that could measure the end-to-end experience of globally distributed users,” said Devaraj PR, senior vice president and global IT head, technology services and operations.
To improve the productivity and reporting of performance issues for a large IT team, the enterprise architecture team sought a unified solution that could provide end-to-end visibility across 1,000 servers, regardless of each application’s underlying technology.