The Cognizant team rigorously evaluated APM solutions that would allow them to unify application environment data in order to deliver uniformly outstanding customer experiences. In AppDynamics, they found a solution that both met technical specifications, and delivered key benefits right way.
Significant gains in productivity and time-savings
After they deployed AppDynamics, the Cognizant team monitored increases in team productivity. Right away, they noticed that the deeper visibility AppDynamics provided translated into faster root cause analysis.
“With AppDynamics, we reduced the time required for root cause analysis from three hours per incident to one hour per incident,” said Hariprasad.
By enabling proactive alerts for database locks and application slowness, DevOps personnel were able to save 20 hours a month troubleshooting third party applications.
High-level, enterprise-wide view of performance
The insights provided by AppDynamics into the user experience have proven useful to Cognizant’s senior IT leadership. Now, wrapped into a high-level enterprise-wide view is information about important transactions, popular devices and browsers, as well as location of end-users. This level of transparency elevates IT’s status to key business partner within the organization, and allows the team to get ahead of resource planning and activities.
Based on Cognizant’s success with AppDynamics so far, Cognizant’s APM team plans to continue rolling out AppDynamics to applications. They are also looking forward to benefiting as AppDynamics deepens its relationship with Cisco, its parent company. “We are expecting enhanced end-to-end visibility and insight from the network as a result of AppDynamics’ new relationship with Cisco,” Hariprasad said.
Enhanced business efficiency
When implementing AppDynamics, the team at Cognizant was hoping to realize significant gains in efficiency that would benefit the entire business. They weren’t disappointed.
“By using AppDynamics to identify performance bottlenecks and apply the results with performance tuning, we were able to reduce the number of database-related issue tickets by over 20%,” said Hariprasad.
The benefit of having the deep visibility that AppDynamics provides also extends to the analysis of end-user behavior across multiple business processes. This created positive feedback loops from development all the way to production. Nowadays, the development/performance testing team uses the information about the distribution of users— and the actual load on the application— to identify performance glitches at the early stages of development.