Challenge: Massive project, brutally tight deadlines
Hallmark UK's technical team was on a tight deadline. A very large business transformation project was underway, and as so often happens, the technical team was tasked with accomplishing much in little time. Chris Tranter, Technical Lead at Hallmark UK, knew there wasn't much room for error. "We had to move fast to deliver an enterprise solution," Tranter explained. "I was nervous about hitting stalling points that are common with development, because there was very little contingency time built into the project plan."
Anybody who has worked in software development knows that tight deadlines tend to be the norm. And Tranter knew that it was all too likely that problems would crop up that would make meeting those deadlines problematical. He was particularly concerned about slowdowns revolving around debugging and troubleshooting issues. "I knew from experience that troubleshooting issues could take time, sometimes days," Tranter said. "I needed something to help in this area, so I started to search for system monitoring tools on the Internet."