Challenge: Lacked visibility into user experience
Chris VanDenBerg, IT Manager, and Doug Bassett, Senior Software Developer, at HSS were responsible for ensuring the performance of MySchoolBucks.com.
The website's main competition was the traditional checkbook, so responsiveness was critical. “If the website takes too long to respond, users will find another way to pay,” said VanDenBerg. “The main reason parents use our website is convenience, so if it isn't convenient, they won't use it.”
VanDenBerg had several tools that indicated how the site was performing?server monitoring and logging, to name a few?but they didn't always paint a complete picture of what was happening inside the application. “We didn't have a good idea of what the average end user's experience was,” Bassett said. “We knew that there were some performance issues in the application, but we didn't have a clear picture of what was going on until we got AppDynamics.”