Challenge: Performance problems were difficult to diagnose and anticipate
As part of its cross-channel brand strategy, KIABI websites use a range of services to promote a quality shopping experience. These services were interconnected with many hosted systems—such as secure payment solutions and loyalty point programs—and it was important that page display time remained rapid and errors be identified and repaired as soon as possible.
"We had standard operating and unit supervision tools that didn’t allow us to have a global view of the entire application chain and quickly identify the faulty item. The diagnosis times were very long and it was difficult to anticipate some kinds of damage. We wanted our teams to spend less time on troubleshooting actions and focus on more proactive and qualitative tasks in terms of coding," said Bernard Théry, Chief Web Information Officer at KIABI. With new versions of the site going up every three months, KIABI wanted to be sure its IT resources were as efficient as possible.