Medallia helps enterprises manage and elevate their customer experiences with real-time insights. Feedback from surveys and customer comments is collected from multiple channels—social, web, SMS, mobile, connected devices—and distilled and visualized into easy-to-consume dashboards via both web and mobile applications. Medallia’s platform helps enterprises act with immediacy to address their customers’ concerns.
According to Forrester, 84% of companies aspire to be a customer experience leader, but only 1 out of 5 deliver good or great customer experience. Medallia's mission is to tackle this void: “to create a world where companies are loved by customers and employees.”