Mindjet

Mindjet selects AppDynamics to ensure seamless service

Mindjet's innovation management suite is used by millions to transform good ideas into the right ideas. Deployed in more than 80% of the Fortune 100, Mindjet enables the world's leading brands to build and manage sustainable innovation programs with social dynamics, purposeful collaboration, crowd science and analytics to surface and develop the best ideas then bring them to market.

Challenge: No easy way to identify performance bottlenecks

Mindjet users worldwide edited documents in real-time, so successful collaboration across the globe over their SaaS platform required flawless performance.

“My team is responsible for the uptime, maintenance and deployment of the software on our SaaS application,” said Brett Hathaway, Manager of SaaS Operations at Mindjet. “It's very important that our users are able to connect and collaborate online in a real-time manner, so performance is key.”

“We were finding it hard to visualize where our bottlenecks were in the application using the tools that we had,” Hathaway said. “Previously, we had to look through various other monitoring sources and logging tools to try and find that needle in a haystack.”
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AppDynamics provided deeper application insight

“We definitely needed to act fast,” said Hathaway. Mindjet searched for an application performance management (APM) solution that could be deployed quickly and easily managed in-house, but could provide more powerful application insight. They found the AppDynamics solution and put it to work.


We're able to find our bottlenecks in real time and fix them before end users could see them.

“We installed it on our pre-production staging environment just to see what the tool would do for us, and we were quite happy, and ended up deploying it in our production environment,” recalled Hathaway. With the AppDynamics solution, “We were able to dig down, dig deep into the code, and find out where our pain points were,” said Hathaway. 

In addition, the AppDynamics platform was able to help Mindjet understand performance differences in software releases. “It is important to understand what's happening between releases,” said Hathaway. “We do extensive testing with our automation tools on our pre-production staging environments. However, it's not as easy to compare Release A with Release B using those tools. With AppDynamics, we can do that.”

Resolved performance problems before they reached users

With the AppDynamics solution, Mindjet was able to identify and resolve performance problems before they impacted customers. In addition, Hathaway's team used the data generated by the platform to help development make proactive improvements to application performance.

“MTTR has dramatically decreased from days to hours,” said Hathaway. “We're able to find our bottlenecks in real time and fix them before end users could see them.”

He added, “The AppDynamics solution is the one tool we needed to help us understand what is happening at a deeper level in our application, find any performance problems, and fix them before they impact users, which is absolutely critical.”

The AppDynamics solution is the one tool we needed to help us understand what is happening at a deeper level in our application, find any performance problems, and fix them before they impact users, which is absolutely critical.