PEXA Uses AppDynamics to Deliver Flawless Performance In High Growth Environment

Key Benefits

Scale application performance no matter the increase in customer transaction volume

Ensure flawless end-user monitoring to proactively detect and resolve issues

Measure and monitor the impact of software releases and updates

Challenges: Rapid growth required laser-focus on application performance

Purchasing a home is one of the most significant events in a person’s life. And, up until recently in Australia, it was also one of the most complicated. Whether buyer or seller, lawyer or financial institution, purchasing a home entailed numerous steps, a ton of paper forms, and a host of conversations back and forth between all parties involved. So when PEXA— or Property Exchange Australia— entered the space in 2011, it provided a much-needed solution for simplifying and modernizing the home buying process.

With PEXA, lawyers, conveyancers, and financial institutions have a 100% digital conveyancing solution that’s fast, safe, and efficient. But as PEXA grew rapidly, the digital process demanded laser focus on application performance to deliver seamless purchase experiences. To drive the success of the initiative, PEXA brought on John Natsioulas, Senior Performance Manager, to build out a robust approach to Application Performance Monitoring (APM) capable of handling the company’s dramatic 10% month over month (MoM) increase in transaction volumes.

“We discovered right away that the process of identifying performance issues was very difficult,” explains Natsioulas. “For us to troubleshoot previously, we had to try to reproduce every event, and do all that manual analysis to work out where the actual issue originated— and that wasted a lot of valuable time.”

The team needed an APM solution that would help PEXA build a robust approach to performance. That’s why Natsioulas and his team ultimately selected AppDynamics.

PEXA has experienced rapid growth, but in order to capitalize on that momentum, we have to make sure our systems can handle the rate of growth. AppDynamics helps us do that, seamlessly.

John Natsioulas, Senior Performance Manager, PEXA

About PEXA

PEXA (Property Exchange Australia) is Australia’s online property exchange network. It helps lawyers, conveyancers, and financial institutions register documents with Australian Land Registries and complete financial settlements electronically.

Solution: An APM solution that supports PEXA’s hypergrowth

With 10% MoM growth in transaction volumes on PEXA, Natsioulas and his team were focused on leveraging AppDynamics to build a reliable and scalable application environment, as well as deliver a premier customer experience.

“Thousands of lawyers, conveyancers, and banking institutions are relying on PEXA to make the home buying process as easy and fast as possible, and that means uptime and performance are our biggest concerns,” says Natsioulas.

With AppDynamics, John and his team have the power to build a reliable and highly performant application environment, while simultaneously delivering a modern and seamless home-buying experience to hundreds of thousands of Australians.

“At PEXA, application performance is crucial to our success as a business— it’s something we’re committed to internally and externally. AppDynamics gives us the visibility we need to deliver on that level of transparency and performance each and every day,” Natsioulas explains.

Quickly identifying performance issues using AppDynamics builds trust in our platform and with our customers.

John Natsioulas, Senior Performance Manager, PEXA

Benefits: Enabling the digital transformation of the Australian real estate industry

PEXA was formed in 2010 to fulfill the Council of Australian Governments’ (COAG) initiative to deliver a single, national e-Conveyancing solution to the Australian property industry. Today, PEXA is the leader in the space. But Natsioulas and his team aren’t comfortable stopping there. To remain in a competitive position, they must continue to drive innovation.

“As a completely digital platform, performance is critical to our value proposition as a company. But so is innovation. Fortunately, AppDynamics allows us to advance in both areas by providing a proactive monitoring solution that also allows us to move quickly and release performant new features.”

In fact, the team at PEXA relies heavily on AppDynamics to ensure performance for every release.

“It helps us to identify, troubleshoot, and remediate issues that pop up on a release basis,” John explains. “With AppDynamics, we can compare new releases with existing performance baselines and understand if they could potentially impact specific business transactions, or other hot spots that could cause problems. It’s massively helpful for us as an organization.”

In fact, AppDynamics has become so essential to the PEXA team that whenever anyone approaches John about a potential problem, he often leads with, “Have you checked AppDynamics yet?”

“AppDynamics gives us the ability to identify the most critical business transactions, set baseline performance KPI for them, and then closely monitor them to ensure that there’s zero regression and optimal performance.”

John Natsioulas, Senior Performance Manager, PEXA

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