Challenges: Differentiating between issues in the stack and downstream
Payments compliance is becoming more challenging around the world thanks to GDPR, new legislation, and rapidly evolving privacy concerns. As a result, payments compliance is a burden.
“If a provider can do compliance well and take that pain away from customers, they’re smiled upon,” says James Keppel, Chief Security Officer for Australian compliance-as-a-service company SecureCo. “Our mission is to take complex compliance issues and make them go away.”
In this case, Keppel’s team handled downstream payments from a call center’s detailed and rapidly expanding payment gateway. Integrated into the process was a tokenization service and close to a dozen downstream payment providers.