Payments compliance is becoming more challenging around the world thanks to GDPR, new legislation, and rapidly evolving privacy concerns. As a result, payments compliance is a burden.
“If a provider can do compliance well and take that pain away from customers, they’re smiled upon,” says James Keppel, Chief Security Officer for Australian compliance-as-a-service company SecureCo. “Our mission is to take complex compliance issues and make them go away.”
In this case, Keppel’s team handled downstream payments from a call center’s detailed and rapidly expanding payment gateway. Integrated into the process was a tokenization service and close to a dozen downstream payment providers.
“My team’s role was to advocate for the logging and performance side of things,” says Keppel. “That was when we started to look at the various options in the market.”
SecureCo’s challenge, Keppel explains, was a lack of visibility into the payments stack or how its performance could impact the business. To articulate performance issues (whether to internal ops teams or to clients), break issues down to their individual components, and quantify the time spent in downstream transactions, Keppel needed analytics.
“Our SLAs are dependent on how long it takes for a message to go through our stack,” Keppel explains. “If there's a downstream problem, we need to be able to differentiate it from an issue in our stack, so we can say something took three seconds instead of one because of a two-second delay downstream.”
When Keppel was introduced to AppDynamics as a potential solution, he initially rolled it out on a .Net stack.
“We got instant visibility within half an hour,” he says. “That’s why we ultimately chose it.”