With their production environment monitored by AppDynamics, the Motley Fool team is rest assured that they are not flying blind towards production stability. Nick Travis adds, “AppDynamics provides us the necessary insight into live production issues. For example, if the performance of our ordering system is being degraded because of a backend issue, and we do not know specifically which tier is to blame, we will use AppDynamics to find the root cause of the problem in production”.
The added benefit of AppDynamics is also not having to rely on profilers and outdated logs to diagnose problems. Travis explains, “We’ve been able to replace all our profilers with AppDynamics. With the profilers, it was an extensive process, and it caused too much overhead on our production servers. It also took too much of our time going through so many system events to pinpoint the root cause. Rather than going into each server, we now simply go to AppDynamics to find the exact application server that has the problem.”
AppDynamics has been monitoring the company's applications for over two years and Nick Travis intends on having AppDynamics implemented across the entire organization. Travis explains, “Developers, operations, and QA teams could immediately benefit from AppDynamics. They can use AppDynamics to find performance bottlenecks— whether it is caused by your code, at the database level, or whether certain types of clients are to blame. AppDynamics has a versatile toolset across the entire IT aspect of a company, but it also appeals to the management side, if you are interested in specific reports and uptime guarantees.” Travis adds, “We don’t just use AppDynamics to measure the performance of our application, but the business impact as well.”
Anne Baynes also added that any technology company with a complex environment will find immediate benefit by using AppDynamics. In addition to being an excellent product, Baynes raved about the stellar customer support experience she has received from the AppDynamics Customer Success teams. Baynes recalls, “I had an amazing technical support experience. Matt Jensen, from the CS team, did a fantastic job in helping explain and solve my problems— the process was effective and pleasant all around.”