Vodafone Views Customer Journeys through a Single Pane of Glass with AppDynamics

Key Benefits

End-to-end view of complex application ecosystem

Deep insight into user experience

Accelerated time to market

With technology evolving at an ever-faster pace, Vodafone retains its leadership in telecommunications through the ongoing release of applications and services that improve the customer experience. Acquiring a solution that enabled engineers to proactively identify and resolve issues before they affected customers was a top priority.

"We've seen a drastic change in our culture and collaboration with our business stakeholders."

Kamalesh Patel, Senior IT Service Manager, Vodafone

With AppDynamics, Vodafone not only accelerated the mean time to resolution, it also built a collaborative partnership with business stakeholders. In place of multiple tools, everyone now shares the same transparent view of business transactions from the front end to the backend.

About Vodafone

As one of the largest providers of mobile communications, Vodafone’s success is built on its interactions with more than 440 million customers across the world.

Learn how Vodafone is using AppDynamics to monitor customer journeys end-to-end through key channels in order to ensure the best customer experience.

"We are now able to use AppDynamics to give us a full end-to-end view in just one single pane of glass."

Kamalesh Patel, Senior IT Service Manager, Vodafone

Resources

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