Within a few months, the applications team was relying on AppDynamics’ machine learning capabilities for root cause analysis. Faster ticket resolution and better communication with third-party application providers led to an increase in the number of tickets resolved. At the same time, the number of false positives decreased. “AppDynamics built-in intelligence delivers proactive, not reactive, detection of application performance and availability issues across 160-plus applications,” said Kavitha Kadambi, general manager, strategic & transformation.
Increased IT agility
“With AppDynamics, we’ve transformed the ability of our IT team to optimize performance and deliver proactive support for MyWipro,” added Raja Ukil, senior vice president and chief information officer. The compliance level for SLAs on ticket resolution has risen, as has the compliance on specific SLAs related to response times.”
Meanwhile, the team has continued to add an average of five or six applications a month “Previously, it took our team three to five days to onboard each application, which included setting the performance baselines,” noted Shashi Shah, transition manager, strategic & transformation. “This meant our team was spending up to 18 days a month on baselining. Now, baselining each new application is fully automated and requires no more than a couple of hours each! What used to require 18 days per month in man hours, now requires just one day and a half.”
Kadambi said AppDynamics has lived up to Wipro’s high expectations and that Wipro is anticipating benefits from AppDynamics’ relationship with Cisco. “We’ve gained a true understanding of end-user experiences and an ability to rapidly resolve issues in real time—to ensure our employees and contractors can access the services they need.” Combining AppDynamics and Cisco will provide further visibility into network infrastructure and accelerate the integration of new technologies, she said.