Makar finds he couldn’t stop talking about the data that is now available. “AppDynamics collects so many more metrics than what we saw with other vendors,” he said. Not only is the data indispensable for troubleshooting, but it also is valuable for everything from capacity planning to monitoring the performance of the bank’s infrastructure over time. “Our CIO came up with multiple different KPIs that he wants around performance, availability, mean time to resolution, and mean time between service failures,” he said. “We’ll be automating these reports on a quarterly basis.”
Makar is particularly excited about the opportunity to use the data to solve business problems. Project and loan-related information that is collected along with user activity can be mined for insight. “As our investment officers go through projects, we’re seeing project IDs and the stage of workflow that they’re in,” Makar said. “We’re able to put together reports for management now that give them a better sense of how the business is performing in real time and where the issues are cropping up. And I believe we’ve only scratched the surface of what we can do with the data analytics capability today.”
A year and a half into the AppDynamics implementation, Makar marvels at the difference the application monitoring solution has made. “AppDynamics has changed the culture so much, I don’t think we could live without it,” he said.