This couldn’t be more applicable than in in the travel and hospitality industries, where digital experiences need to be seamless — and mobile — for two distinct types of users: Consumers, who need to make reservations and order room service, and hotel franchisees who need to adjust rates and respond to guest requests, all from the touch of their phone.
“That’s why we believe in providing our franchisees with the best technology resources,” explains Scott Strickland, EVP and Chief Information Officer at Wyndham Hotels & Resorts.
Wyndham, the world’s largest hotel franchisor, is democratizing travel for everyday travelers and the people who serve them — which amounts to a lot of data for a company of its magnitude.
“Imagine having nearly 9,000 hotels and 9,000 potential data sources, all under a digital umbrella. Then add call data and data collected from guests,” says Strickland, whose team monitors as many as millions of transactions a day. “A big challenge was aggregating all data across disparate sources and leveraging it to better serve our franchisees or guests. We knew we needed to evolve our digital platforms to scale across hotels and innovate faster.”
After performing due diligence around scale, security, and performance, Strickland’s team decided to migrate to the cloud. But this posed another challenge.
“While we knew leveraging the speed and flexibility of AWS was the best way for our franchise owners to manage digital information — from photos to descriptions to rates — we knew we had to mitigate any negative impacts a migration of this size and complexity could have,” Strickland explains. “We needed the right partner capable of running AWS to protect our brands and accelerate the process.”
For its real-time diagnostics and ability to run both on-premise and in the cloud, Wyndham ultimately chose AppDynamics.