Growing up, would you have wanted to be a firefighter or a building inspector? The answer is probably firefighter, and although firefighters are heroes, building inspectors also proactively save lives. The same analogy can be applied to IT Operations. There’s no doubt that AppDynamics fights fires, but the real value comes from strategically leveraging AppDynamics to improve processes of incident, release/change and problem management.
In this session you’ll learn from people who’ve done it before - two past customers who are now Customer Success Managers at AppDynamics and from Peretz Shamar, Mansion House Consulting and Zaki Bajwa, ServiceNow. We’ll go through practical examples of how to use AppDynamics data to improve processes and teach you best practices. This session will go beyond the basic use cases of AppDynamics, including:
- How to leverage AppDynamics data to transform IT processes
- Practical examples of how to use AppDynamics data to improve incident, problem, release/change and release processes
- Best practices on achieving process improvement success, not just APM success