Case Study

Case Study: Black Friday Drives BT Transformation At Dixons Carphone

Based on the true story of lessons learned by Dixons Carphone after a stressful Black Friday, Forrester discusses the importance of having a culture of customer obsession, business technology transformation, and agility.

Case Study

Case Study: Black Friday Drives BT Transformation At Dixons Carphone

Based on the true story of lessons learned by Dixons Carphone after a stressful Black Friday, Forrester discusses the importance of having a culture of customer obsession, business technology transformation, and agility.

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In this important report targeted atinfrastructure and operations (I&O) professionals, Forrester covers:

Why traditional load testing just isn’t enough in today’s digital first, era of the customer.
How customer obsession and user experience monitoring needs to the focus above technology performance monitoring.
How more modern monitoring platforms, like AppDynamics with real-time business performance monitoring, can help IT teams better serve demanding customers and gain the trust of internal business teams.