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Case Study

Case Study: Black Friday Drives BT Transformation At Dixons Carphone

Based on the true story of lessons learned by Dixons Carphone after a stressful Black Friday, Forrester discusses the importance of having a culture of customer obsession, business technology transformation, and agility.
Case Study

Case Study: Black Friday Drives BT Transformation At Dixons Carphone

Based on the true story of lessons learned by Dixons Carphone after a stressful Black Friday, Forrester discusses the importance of having a culture of customer obsession, business technology transformation, and agility.

In this important report targeted at infrastructure and operations (I&O) professionals, Forrester covers:

  • Why traditional load testing just isn’t enough in today’s digital first, era of the customer.
  • How customer obsession and user experience monitoring needs to the focus above technology performance monitoring.
  • How more modern monitoring platforms, like AppDynamics with real-time business performance monitoring, can help IT teams better serve demanding customers and gain the trust of internal business teams.