Case Study

Forrester Case Study: Black Friday Drives BT Transformation At Dixons Carphone

Based on the true story of lessons learned by Dixons Carphone after a stressful Black Friday, Forrester discusses the importance of having a culture of customer obsession, business technology transformation, and agility.

Case Study

Forrester Case Study: Black Friday Drives BT Transformation At Dixons Carphone

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Last Name
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Company
Job Title
- Account Executive
- Account Manager
- Administrative Assistant
- Analyst
- Assistant Chief Information Officer
- Assistant Vice President
- Associate
- Associate Director
- Associate Technical Lead
- Business Analyst
- Business Development Manager
- Chief Architect
- Chief Cloud Computing Engineer
- Chief Compliance Officer
- Chief Data Officer
- Chief Data Scientist
- Chief Digital Officer
- Chief Enterprise Architect
- Chief Executive Officer
- Chief Information Officer
- Chief Information Systems Architect
- Chief Medical Information Officer
- Chief Risk Officer
- Chief Security Officer
- Chief Solutions Architect
- Chief Strategist
- Chief Systems Engineer
- Chief Technology Officer
- Cloud Solutions Architect
- Cloud Solutions Executive
- Cloud Systems Engineer
- Co-Founder
- Consultant
- Data Center Engineer
- Database Administrator
- Delivery Manager
- Deputy Chief Information Officer
- Developer
- Development Manager
- DevOps Engineer
- Director
- Director of Applications and Development
- Director of Data Management
- Director of Data Processing
- Director of Data Services
- Director of Enterprise Data Manager
- Director of Information Architecture
- Director of Information Management
- Director of Information Technology
- Director of IT Quality Systems
- Director of Operations
- Director of Quality Assurance
- Director of Software
- Director of Solutions Engineering
- Director of Systems & Programming
- Director of Technical Infrastructure
- Director of Technology
- Director of Web Development
- Engineering Manager
- Enterprise Architect
- Enterprise Architect Principal
- Executive Director of Application Development
- Executive Director of Applications Architecture
- Executive Director of ERP Application Development & Delivery
- Executive Director of Information Technology
- Executive Director of Software Engineering
- Executive Solution Manager of Cloud Security
- Executive Vice President
- General Manager of Information Technology
- Head of Applications
- Head of Development Department Software
- Head of Information Technology Telecommunications and Networking
- Head of Infrastructure
- Head of IT Product Management
- Head of IT Security & Audit Support
- Head of IT Service & Operations
- Head of Operations
- Head of Technology Compliance
- Head of Technology Operations
- Information Technology Director
- Information Technology Manager
- Integration Architect
- IT Analyst
- IT Architect
- IT Consultant
- IT Director
- IT Infrastructure Manager
- IT Manager
- IT Specialist
- IT Supervisor
- IT Technical Director
- IT Technical Lead
- Java Software Engineer
- Lead Frontend Developer
- Lead Software Developer
- Manager
- Network Administrator
- Network Architect
- Network Engineer
- Network Manager
- Operations Manager
- Owner
- Performance Engineer
- President
- President & Chief Engineer
- Principal Application Specialist
- Principal Architect
- Principal Business Systems Analyst
- Principal Consultant
- Principal Data Architect
- Principal Data Warehouse Architect
- Principal Database Administrator
- Principal Database Engineer
- Principal Developer
- Principal Engineer
- Principal Enterprise Architect
- Principal Infrastructure Architect
- Principal Infrastructure Engineer
- Principal IT Specialist
- Principal Member of Technical Staff
- Principal Mobile Architect
- Principal Network Engineer
- Principal Security Architect
- Principal Service Engineer
- Principal Software Systems Engineer
- Principal Solutions Architect
- Principal Solutions Designer
- Principal Support Engineer
- Principal Systems Analyst
- Principal Systems Architect
- Principal Systems Engineer
- Principal Technical Consultant
- Principal Technical Project Manager
- Principal Technology Architect
- Product Manager
- Professor
- Program Manager
- Project Lead
- Project Manager
- Quality Assurance Director
- Senior Architect
- Senior Consultant
- Senior Director
- Senior Director of Global SaaS Solutions Leader
- Senior Director of Platform Services
- Senior Director of Technology and Innovation
- Senior Executive of IT Services
- Senior IT Manager
- Senior Manager
- Senior Network Engineer
- Senior Principal Data Center Engineer
- Senior Principal Systems Engineer
- Senior Project Developer
- Senior Project Manager
- Senior Software Architect
- Senior Systems Analyst
- Senior Systems Engineer
- Senior Technical Lead
- Senior Vice President
- Software Architect
- Software Developer
- Software Technical Lead
- Solutions Architect
- Systems Analyst
- Systems Engineer Architect
- Systems Manager
- Team Lead
- Technical Consultant
- Technical Director
- Technical Lead
- Technical Lead Architect
- Technical Manager
- Technical Specialist
- Technology Manager
- Vice President
- Vice President of Engineering
- Vice President of Enterprise Applications
- Vice President of Enterprise Architecture
- Vice President of Global Broadcast Engineering
- Vice President of Global Technology and Development
- Vice President of Information Systems
- Vice President of Information Technology
- Vice President of Infrastructure Services
- Vice President of Internet & Software Partnerships
- Vice President of Product and Service Development
- Vice President of Product Development
- Vice President of Product Development and IT
- Vice President of Product Management
- Vice President of Program Management
- Vice President of Software and Engineering
- Vice President of Software Delivery Management
- Vice President of Software Services
- Vice President of Strategic Planning
- Vice President of Technology - Insurance Applications
- Vice President of Technology Operations
- Vice President of Technology Product Development
- Vice President of Technology Product Management
- Vice President of Technology Solutions
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In this important report targeted atinfrastructure and operations (I&O) professionals, Forrester covers:

Why traditional load testing just isn’t enough in today’s digital first, era of the customer.
How customer obsession and user experience monitoring needs to the focus above technology performance monitoring.
How more modern monitoring platforms, like AppDynamics with real-time business performance monitoring, can help IT teams better serve demanding customers and gain the trust of internal business teams.