SugarCRM is a CRM (Customer Relationship Management) framework based on open-source PHP code. Its most popular form is as a paid SaaS application supported by the creators of the framework. SugarCRM features an extensible architecture that comes with a wide range of development tools, modules, and APIs. Using these tools, developers may customize the core application, build out specialized solutions, and add business process enhancements. SugarCRM ceased updating its open-source edition, known as SugarCRM Community, back in 2012. However, SuiteCRM
, a fork of the final version of Community continues to be developed and offers alternative upgrade paths to former Community users.