SAN FRANCISCO – May 6, 2014 – AppDynamics, the application intelligence leader for software-defined businesses, today announced the company's Vice President of Customer Success and Operations Hatim Shafique will be speaking at Pulse 2014 The Customer Success Conference on Tuesday, May 13 and Wednesday May 14, 2014 in San Francisco at the Intercontinental Hotel. Details are as follows:
How to Build a Customer Health Score
Who: Elaine Cleary, senior customer success manager at Gainsight (Moderator); David Lahey, vice president of customer success at Jobvite; Patrick Kelly director of customer experience at Brainshark; Hatim Shafique, vice president of global customer success and operations at AppDynamics
When: Tuesday May 13, 2014 at 2:00 p.m. PT
Where: Grand Ballroom, Intercontinental Hotel, 888 Howard Street, San Francisco
Customer Success Without Usage Data
Who: Ross Hove, regional sales director-west at Gainsight (Moderator); Nello Franco, vice president, global client success at Talend; Holly Files, svp customer success at Puppet Labs; Hatim Shafique, vice president of global customer success and operations at AppDynamics
When: Wednesday May 14, 2014 at 3:45 p.m. PT
Where: Telegraph Hill (Room), Intercontinental Hotel, 888 Howard Street, San Francisco
“Customer success, satisfaction and loyalty are key business focus areas for AppDynamics,” said Hatim Shafique, vice president of customer success and operations at AppDynamics. “Our maniacal focus on these priorities is validated by our Net Promoter Score of 84. As the industry-average is 19 we are clearly driving relevant initiatives with our customers that they truly care about and providing them with tangible business value. I look forward to discussing these Customer 2.0 initiatives and also learning from the rest of the community at Pulse 2014.”
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