Press Release

AppDynamics Unveils Vision for the Next Generation Business iQ, Paving the Way for a New Era of the CIO and Digital Business

Next-gen Business iQ to include Business Journeys, delivering a single, correlated view of performance across distributed business processes in real-time


CIOs will be able to drive business strategy and growth by elevating their role from supporting the business to driving revenue and influencing business strategy


AppDynamics also expands its machine learning capabilities with automated root cause analysis while broadening its data model with new IoT agent and network visibility


San Francisco — October 18, 2017AppDynamics, a  Cisco  company and the leader in application intelligence, today announced all new IoT and network visibility, new machine learning capabilities, and vision for the next generation Business iQ, giving CIOs a bold new future with one platform to drive the business through the complexity of the digital economy.


Every enterprise is deploying more and more software across public, private and multicloud environments. However, they don’t have a correlated view of business and technology performance — leading to lost customers and frustrated executives who don’t know the impact technology performance is having on the business. In fact, only 12 percent of technology and c-level executives believe that IT organizations are very effective at leading digital transformations across their business, according to a  recent McKinsey report.


“AppDynamics delivered a cultural change for digital business by creating a common language between the business and IT,” said David Wadhwani, CEO, AppDynamics. “The next generation of Business iQ is a leap forward for our industry, moving from performance monitoring and technical metrics to a world of predictively driving business outcomes across the entire digital experience. Now, more than ever, CIOs can play a more strategic role in the business.”


Introducing the Next Generation of Business iQ

When AppDynamics introduced Business iQ it revolutionized the CIO’s relationship with the business by showing how technology performance affects business performance. For the first time ever, CIOs were elevated from servicing the business to driving it.


As application success becomes indistinguishable from business success, AppDynamics is taking the relationship between the app and the business to the next level and changing the way businesses visualize and optimize their processes.Built to empower modern CIOs to transition their organizations from servicing the business to driving the business, Business iQ will enable enterprises to realize faster Mean Time to Business Awareness (MTBA).The next-gen of Business iQ will provide CIOs the single visual of customer experiences the way they actually unfold in real time across any device. The next-gen Business iQ will include:

  • Business Journeys— With AppDynamics Business Journeys, digital companies will be able to link multiple, distributed business events into a single business process that reflects the way customers interact with a business. Business Journeys will also be able to be tailored to any digital process, in any industry and any company, enabling unlimited possibilities for CIOs to truly drive the digital experience.
  • Experience Level Management (XLM) —With XLM, enterprises will be able to establish custom experience levels and thresholds by customer, location or device. For example, the CIO of a major retailer will be able to deliver tailored experiences for its top customers throughout the customer journey by setting unique performance thresholds across its websites, mobile apps, in-store wireless and at the checkout register.

New Visibility for a New Kind of Innovation

Gartner, Inc. forecasts that 8.4 billion connected things will be in use worldwide in 2017, up 31 percent from 2016, and will reach 20.4 billion by 2020.IoT devices create another channel to engage with customers, and if properly measured and optimized, can create game changing business benefits. With all new IoT visibility, businesses can convert rich and invaluable insights into consumer behavior, buying patterns, and business impacts. IoT visibility includes:

  • Device business impact — Together with Business iQ, IoT visibility will provide unprecedented insight into how IoT devices are driving business impact. And because these insights are delivered through a single platform, IoT visibility is the first and only solution that maps and correlates entire customer journeys — from device, to customer touchpoint, to business conversions.
  • Device application visibility — AppDynamics’ new IoT visibility provides an aggregated view into device uptime, version status and performance, enabling drill-down views into the device to simplify the troubleshooting of complex IoT devices.
  • Custom dashboards — Every company measures success differently. With custom dashboards in IoT visibility, companies from any vertical can quickly build new visualizations to measure the business impact of IoT devices — from the revenue impact of a slow check out for a brick and mortar retailer to the customer impact of a software change in a connected car.

Additionally, enterprises are building new applications using next gen architectures, multiple clouds and microservices — creating deeper visibility needs. AppDynamics is bolstering its unified platform with all new network visibility delivered through a single UI. With new network visibility, enterprises will be able to understand the impact that the network is having on their business performance, allowing IT teams to quickly identify if an issue is from the application code or the network layer, for example. And, because only AppDynamics has the capability to deploy controllers across multiple clouds, customers don't have to make a compromise of using yet another siloed tool or separate controllers resulting in slower troubleshooting.


For the first time, every function will be able to operate off the same application intelligence, whether you’re a developer, operations leader, product manager, hardware engineer, or network engineer. But this is just the beginning of what’s possible for correlating network performance to business performance now that AppDynamics is part of the Cisco family.


The Pioneer in Monitoring with Applied Machine Learning

Machine learning has been part of AppDynamics’ fabric  since the very beginning. It enabled the company to change the way businesses monitor their application performance with a patented data model comprised of Business Transactions (BT) that changed an entire industry. This novel and radical idea expanded the focus of performance monitoring from machines and processes to uncover how real customers interact with the business through production software at scale.


Recent advances have enabled AppDynamics to make machine learning a more visible component of the App iQ platform. Included in the latest release of App iQ is the KPI analyzer, which applies machine learning to automate root cause analysis. With the KPI analyzer, customers can isolate the metrics that are the most likely contributors to poor performance, and identifies the likely degree of impact on the KPI for each metric, automatically. The KPI analyzer makes troubleshooting root cause as simple as clicking a prompt to surface the underlying issue most likely to be the root cause of degraded performance.


Comments

  • “Before AppDynamics we relied on alerting systems which only identified issues with the technology. But the business doesn’t care if a particular server was up, it cares that a particular business transaction is completed successfully. One of the key advantages that we have seen from Business iQ is that it provides a vehicle for both business colleagues and IT colleagues to collaborate together around a single source of truth. IT is no longer a bunch of folks off in the background building stuff.” — John Hill, CIO, Carhartt

  • “The role of I&O professionals increasingly includes not only justifying the cost of running the IT infrastructure, but also, more importantly, providing business executives with metrics and data that support business operations. However, while the I&O organization is comfortable monitoring network availability, application uptime and application response times, the business ultimately cares about how those things translate into revenue, cost, risk or some other business value metric.”

Additional Information


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Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at  www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

About AppDynamics

AppDynamics is the Application Intelligence company. With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. AppDynamics’ integrated suite of applications is built on its innovative, enterprise-grade App iQ Platform that enables its customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing and optimizing complex application environments at scale.


AppDynamics reserves the right to change any planned features at any time before making them generally available as well as never making them generally available. Any buying decisions should be made based on features that are currently generally available.

1.Source, Gartner Press Release, “Gartner Says 8.4 Billion Connected ‘Things’ Will Be in Use in 2017, Up 31 Percent From 2016,” Published 7 February 2017, http://www.gartner.com/newsroom/id/3598917/

2. Source: Gartner, “SWOT: AppDynamics, Application Performance Monitoring,” Federico De Silva, Cameron Haight, Published 11 April 2016 | Refreshed 4 September 2017

AppDynamics is a registered trademark of AppDynamics LLC. © 2008-2017 AppDynamics LLC. All rights reserved. All other product and company names herein may be trademarks of their registered owners.

 

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About AppDynamics
AppDynamics is the Application Intelligence company. With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. AppDynamics’ integrated suite of applications is built on its innovative, enterprise-grade App iQ Platform that enables its customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing and optimizing complex application environments at scale.

AppDynamics reserves the right to change any planned features at any time before making them generally available as well as never making them generally available. Any buying decisions should be made based on features that are currently generally available.

AppDynamics is a registered trademark of AppDynamics, Inc. © 2008-2016 AppDynamics, Inc. All rights reserved. All other product and company names herein may be trademarks of their registered owners.