APM Best Practices
Even the most effective monitoring methods require foundational knowledge to increase the likelihood of success. APM is no different. Keep the following in mind when developing your app and infrastructure monitoring strategy.
Choose the right solution
There are many options available in the APM market, and each has their own set of features for monitoring performance. Focus on a solution that will allow you to get a total picture of the IT environment while connecting key business transactions to business outcomes. Cover the basics with an APM solution that:
Monitors the entire infrastructure stack
Monitors performance down to the code-level
Provides real-time analysis of your IT environment
Leverages artificial intelligence and machine learning
Creates a correlation between app performance and business outcome
Use a combination of monitoring methods
The most effective monitoring strategies involve a variety of methods, including APM.
The drawbacks inherent in alternative forms of traditional monitoring methods can be mitigated when APM is incorporated into a comprehensive monitoring plan. For example:
Deciding how you'll be alerted to new issues is a consideration if you monitor application performance solely via synthetic transactions. How will you discern the difference between normal and anomalous slowdowns, or identify the root cause of performance-related problems?
Adding performance monitoring code to your app can be challenging for many reasons. How do you choose which code to use? How will you maintain the code? How will you monitor additional metrics in the future? These are all important considerations as you think about application performance monitoring.
If you’re letting your end users function as your quality assurance mechanism, you’re going to run into a wide range of problems, from customer dissatisfaction to high mean-time-to-resolution (MTTR). Taking a proactive approach to performance issues can save you time and money in the future.
The ability to monitor availability, response time, error rates, code-level errors, and downtime gives you an inside look at a user's experience throughout the customer lifecycle along with an increased ability to evaluate the quality of service your business is providing.
APM allows you to assess application health on an ongoing basis and in an automated way, without inconveniencing end users.
Implement effective rules
The best performing APM solutions are configured to address the unique challenges and obstacles faced by your business. Create rules regarding normal app behavior or what deviates from an SLA, prioritizing business-critical applications, or for monitoring problems in specific areas or against certain benchmarks.
Train the right team
The key players involved with deploying APM should know your app from end to end, and should be able to identify and mitigate problems efficiently and effectively. End-user experience monitoring is a core component of future growth and success. A well-trained team who understands the nuanced IT environment and the importance of performance monitoring is one of the most valuable investments your business can make.