Customer experience journey mapping across the full user experience
Experience Journey Map (ExJM) provides an aggregated view of all sessions across your application, mapping the most trafficked paths and related performance along the way. This innovative functionality enables you to visualize how customers interact with your applications across devices while identifying opportunities for optimization, so you can deliver the high-quality experience they demand.
By delivering visibility across the entire web and mobile application experience, ExJM supports application owners, IT operations, and developers alike.
For application owners: Evaluate user behavior through the lens of app performance
- Provides a real-time, out-of-box view of the application experience — a boon for managing, prioritizing and maximizing resource investment.
- Identifies the most critical areas of the application, making it easier to collaborate with operations and developers to proactively identify blind spots in monitoring.
For IT operations: Identify slower portions of the customer journey
- Enables better prioritization of performance incidents based on the number of users impacted.
- Locates bottlenecks in the customer journey, simplifying deployment of additional resources as traffic increases.
For developers: See where front-end application optimization could benefit the most users
- Identifies steps within the mobile customer journey that experience a higher number of crash and Application Not Responding (ANR) application errors, enabling faster resolution.
- Fosters collaboration with application owners to optimize app areas that greatly enhance the user experience.
Experience Journey Map: A Unique Advantage
Auto-discover the most transited journeys and changing user patterns within the application.
View the performance experience of each step in the user journey to more easily find root cause.
Determine the areas of the experience journey that could be optimized for the greatest user benefit.