Automated Incident Management Process

Sync your ITSM and ITIL solutions with full stack performance monitoring. Identify root causes quickly and resolve issues before they impact business outcomes by automatically triaging incidents to the appropriate teams.

Automate your incident management process

AppDynamics syncs with your ITSM and ITIL solutions to contextualize alerts and improve triage efforts. 

Dynamic baselining eliminates false positives and improves overall alerting accuracy by preventing unnecessary noise. This contributes to a better understanding of the nature and severity of each incident. 

Reduce the time involved with resolving incidents: avoid redundant analysis through an automated workflow to assign tasks to appropriate responders. Automating the incident management process reduces the challenges IT faces when prioritizing tasks. Highlighting performance issues in the context of critical paths optimizes performance.

Reduce MTTR with contextual alerting

Reduce the time and resources needed to identify code defects and root cause with a single-click solution. 

Streamline resolutions with integrations that leverage insights from prior incidents. Ensure all incidents are addressed accordingly with accelerated malfunction reporting.

Having historical information that offers context to correlate past and present events allows your team to expedite the decision-making process for rapid incident response.

Align AppD with your ITIL processes

Incorporating ITIL processes with comprehensive performance monitoring provides contextual data that allows you to quickly diagnose if an alert is a one-off incident or associated with a larger issue or recent change. 

Expedite root cause analysis and resolve issues quickly with a streamlined solution that automatically triages incidents and improves understanding about your application’s performance.

Supported Technology

See our integration partners to support your incident management and related efforts

Hear from our customers


"The ability to trace a transaction visually and intuitively through the interface was a major benefit. This visibility was especially valuable when Nasdaq was migrating a platform from its internal infrastructure to the AWS Cloud."

Heather Abbott, SVP Corporate Solutions Technology, Nasdaq

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