Resilient Operations

Reliable, available, secure and performant

The world’s leading companies trust AppDynamics SaaS to deliver secure, highly available application and business performance monitoring solutions, 24x7, around the world. With our solution, customers typically see faster time to value, lower total cost of ownership, guaranteed uptime, and scalability on demand — without compromising privacy and security.

Global Infrastructure

Global Infrastructure

We deliver a highly available, scalable service designed to meet your needs for performance and data residency via regional data centers located on three continents. We provide data residency in Europe in Frankfurt, Germany, in the United States via Illinois and Oregon, and in Sydney, Australia. Our infrastructure is also comprised of encrypted backups and warm sites at physically separate disaster recovery sites.

 

High-Availability Architecture

High-Availability Architecture

We employ multiple layers of redundancy to ensure that the SaaS environment is available 24x7. Our ability to fail over locally in seconds means you are unlikely to ever notice any downtime.

Disaster Recovery

Disaster Recovery

Our built-in processes and workflows back up data for fast recovery times in the unlikely event of a local outage. We maintain comprehensive Disaster Recovery sites worldwide in North America, Europe, and Asia.

Follow-the-Sun Support

Follow-the-Sun Support

Our experienced customer support engineering team is available 24x7 to deliver superior customer service across any geographic region, in respective time zones, following the sun.

Scalable Architecture

Scalable Architecture

To support the rapid evolution of our service and provide you with the best experience possible, we use Infrastructure as a Code (IaC). Our SaaS architecture is built to scale to ensure that you have the metrics you need to manage your application and business performance.

Service Uptime

Service Uptime

We stand behind our service level agreements guaranteeing uptime. To provide transparency, we publish uptime figures each month. Since July 2017, our service availability has measured 99.99% in aggregate. Service availability is averaged for all instances over the past month.

 

Month
Year
System Up Time
November 2019 99.99%
October 2019 99.99%
September 2019 99.99%
August 2019 99.99%
July 2019 99.99%
June 2019 99.99%
May 2019 99.99%
April 2019 99.99%
March 2019 99.99%
February 2019 99.99%
January 2019 99.99%
December 2018 99.99%
November 2018 99.99%
October 2018 99.99%
September 2018 99.99%
August 2018 99.99%
July 2018 99.99%
June 2018 99.99%
May 2018 99.99%
April 2018 99.98%
March 2018 99.98%
February 2018 99.98%
January 2018 99.98%
December 2017 99.98%
November 2017 99.98%
October 2017 99.98%
September 2017 99.98%
August 2017 99.98%
July 2017 99.97%

Explore the Trust Center

Resilient Operations

Reliable, available, scalable, and performant

Security by Design

Vigilance matched with experience 

Compliance and Privacy Assurance

Stewards of your data

See your applications like never before