The world’s leading companies trust AppDynamics SaaS to deliver secure, highly available application and business performance monitoring solutions, 24x7, around the world. With our solution, customers typically see faster time to value, lower total cost of ownership, guaranteed uptime, and scalability on demand — without compromising privacy and security.

We deliver a highly available, scalable service designed to meet your needs for performance and data residency via regional data centers located on three continents. We provide data residency in Europe in Frankfurt, Germany, in the United States via Illinois and Oregon, and in Sydney, Australia. Our infrastructure is also comprised of encrypted backups and warm sites at physically separate disaster recovery sites.


Global-Infrastructure-Saas-Infographic

We employ multiple layers of redundancy to ensure that the SaaS environment is available 24x7. Our ability to fail over locally in seconds means you are unlikely to ever notice any downtime.

Our built-in processes and workflows back up data for fast recovery times in the unlikely event of a local outage. We maintain comprehensive Disaster Recovery sites worldwide in North America, Europe, and Asia.

Our experienced customer support engineering team is available 24x7 to deliver superior customer service across any geographic region, in respective time zones, following the sun.

To support the rapid evolution of our service and provide you with the best experience possible, we use Infrastructure as a Code (IaC). Our SaaS architecture is built to scale to ensure that you have the metrics you need to manage your application and business performance.

We stand behind our service level agreements guaranteeing uptime. To provide transparency, we publish uptime figures each month. Since July 2017, our service availability has measured 99.99% in aggregate. Service availability is averaged for all instances over the past month.


MonthYearSystem Up Time
June201999.99%
May201999.99%
April201999.99%
March201999.99%
February201999.99%
January201999.99%
December201899.99%
November201899.99%
October201899.99%
September201899.99%
August201899.99%
July201899.99%
June201899.99%
May201899.99%
April201899.98%
March201899.98%
February201899.98%
January201899.98%
December201799.98%
November201799.98%
October201799.98%
September201799.98%
August201799.98%
July201799.97%

Explore the Trust Center

See your applications like never before