On Demand Webinar

How Should APM Fit Into Your ITSM Processes?

Find out key APM capabilities and how they apply to service transition and operations
On Demand Webinar

How Should APM Fit Into Your ITSM Processes?

Find out key APM capabilities and how they apply to service transition and operations

The average business uses ten or more monitoring products to improve application performance and service availability. But with user expectations rising, taking a proactive, strategic, and business-centric approach to application performance monitoring (APM) is crucial, especially for IT service management (ITSM) success. APM shouldn’t be an afterthought — it needs to be part of a holistic approach in every ITSM process.

In our latest webinar, John Rakowski, AppDynamics’ Senior Director of Technology Strategy, reveals best practices for ITSM and APM in the digital enterprise. Join us and discover:

  • The state of play in regards to monitoring in the enterprise
  • How APM improves ITSM and SIAM processes
  • Key APM capabilities and how they apply to service transition and operations


PRESENTER:

John Rakowski, Senior Director of Technology Strategy, AppDynamics

Prior to his current role, John was the lead analyst for APM and IT Operational Analytics (ITOA) at Forrester Research helping clients with their APM and analytics strategies. Earlier he worked at Fujitsu and Capgemini architecting and implementing systems management technologies for enterprises in the financial and utilities sectors plus UK government. John has more than 10 years of experience with systems management and monitoring technologies.