On Demand Webinar with Harvard Business Review

Winning the Battle for Customer Loyalty in the Digital Age

On Demand Webinar with Harvard Business Review

Winning the Battle for Customer Loyalty in the Digital Age

To win and maintain customer loyalty, organizations must deliver a flawless experience to every customer, every time, across every channel. And in today’s digital-first world, the customer app experience plays a starring role in the hard-won quest for customer loyalty.


In this webinar, we present exclusive insights from a Harvard Business Review Analytic Services study on how the world’s most successful companies are leveraging real-time app performance data to create satisfied, loyal customers—and how you can too.


Gain insights into:

  • Why real-time app performance data is the key to greater customer loyalty
  • Real-time application analytics market trends and best practices
  • Technical strategies for connecting app performance to business outcomes


Watch now to find out how real-time application analytics can help you strengthen customer loyalty and the bottom line!


SPEAKERS:

Alex Clemente

Alex Clemente, Managing Director at Harvard Business Review Analytic Services

Alex Clemente is the founding managing director of Harvard Business Review Analytic Services, the research arm of Harvard Business Review Group that conducts research on management challenges and emerging business opportunities. Previously he was the associate publisher of HBR; as well as SVP of sales and marketing for CFO Magazine/The Economist Group; and senior director of international advertising for USA Today.

Matt Cleve

Matt Cleve, Director & Global BiQ Lead at AppDynamics


With more than 10 years of business and IT operations analytics experience, Matt works with AppDynamics customers to help them bring together the world of performance and business health for their critical applications.