Challenge: Get full visibility into a complex hybrid cloud environment.
Alaska Airlines needed to get full visibility into a complex hybrid cloud environment while deriving insights that would help minimize costly performance issues. The e-commerce team at Alaska Airlines works in an incredibly demanding, complex, and data-rich environment. Whether providing guests with seamless ticket search, travel booking, check-in, or flight notification functionality, or keeping pilots and flight attendants up to date with the information needed to do their jobs, there’s no room for error.
To continually build on its impeccable customer service and satisfaction record, Alaska Airlines uses performance monitoring to both optimize the delivery of their product and ensure customer delight — from ticket purchase to the day of travel and beyond. Inevitably, however, that continual innovation requires more systems, applications, and platforms — both on premise and in the cloud — which can increase the risk of slowdowns and outages. With its shift to cloud-first, Alaska Airlines was also faced with having to re-architect applications, build cloud-native applications, and manage different workloads across a hybrid environment. As a result, Alaska Airlines turned to AppDynamics for Application Performance Management (APM), Infrastructure Monitoring & Visibility, and End User Monitoring (EUM).