FICO

FICO turns to AppDynamics and ThousandEyes to enhance the performance and resilience of personal and business credit management services.

Key Benefits

Improved productivity - automating issue detection and resolution in production and development environments


Enhanced customer journey by reshaping approach to troubleshooting and experience optimization


Eliminated blind spots - unprecedented visibility into thousands of applications and services

Challenge: Comprehensive view into health and performance of digital environment

Whether it’s buying a house, car, or just a new phone, businesses around the world depend on FICO for the information they need to make smart decisions about creditworthiness and risk. Serving a variety of industries across geographies often involves managing a multitude of platforms and systems — frequently located in disparate locations or cloud deployments and using a mix of technologies and languages.

A moment of downtime or any degradation in service can have wide ranging impacts on both businesses and the customers they serve. But keeping tabs on the health and performance status of more than 1,000 service applications across the enterprise is impossible to do with legacy tools that don’t integrate with one another or require extensive manual interventions.

AppDynamics and ThousandEyes have completely reshaped our approach to troubleshooting and experience optimization. We can use tools like transaction snapshots, health rules parameters, and automatic error detection to zero in on and resolve problems or abnormal activities in both production and development environments without having to manually scour thousands of event logs or systems alerts.

Hari Vittal, Senior Engineer, FICO


About FICO

FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, optimize operations and meet strict government regulations while helping millions of people manage their personal credit health. The company’s solutions, like the popular and well-known FICO® Score, the standard measure of consumer credit risk in the United States, leverage open-source standards and cloud computing to maximize flexibility, speed deployment and reduce costs.

Solution: End-to-end performance management reshapes approach to experience optimization

With AppDynamics and ThousandEyes, the company has a robust end-to-end performance management solution with unprecedented visibility and actionable information. The solution combines next-generation application performance management (APM) with market-leading Digital Experience Management (DEM) tools to pinpoint previously hidden causes of service interruptions and even predict the potential future ones — all in a common language that simplifies communication and collaboration across the company’s AppOps, NetOps, and SRE teams. 

“AppDynamics and ThousandEyes have completely reshaped our approach to troubleshooting and experience optimization. We can use tools like transaction snapshots, health rules parameters, and automatic error detection to zero in on and resolve problems or abnormal activities in both production and development environments without having to manually scour thousands of event logs or systems alerts,” says Hari Vittal, Senior Engineer, FICO.

Benefits: Unprecedented visibility into every application and service across the user journey

Now, FICO can employ a range of tools such as dynamic application mapping, automated anomaly detection, and root cause analysis to accelerate time-to-resolution and threat remediation across all of its applications and microservices. At the same time, teams can employ real-time connection performance analysis to assess and address potential connectivity issues with third-party links like cloud, SaaS, and internet that may impact availability or performance for external users and entities.  

“While most organizations are powerless to respond to third-party connectivity issues, AppDynamics and ThousandEyes gives us unprecedented visibility into every app and service we run as well as letting us track network traffic hops inside and outside of our environment. Together, they provide a roadmap for resolving performance and connectivity issues inside and outside of our network quickly, thoroughly, and proactively to keep our whole environment running at peak performance,” comments Hari Vittal, Senior Engineer, FICO.

"While most organizations are powerless to respond to third-party connectivity issues, AppDynamics and ThousandEyes gives us unprecedented visibility into every app and service we run as well as letting us track network traffic hops inside and outside of our environment. Together, they provide a roadmap for resolving performance and connectivity issues inside and outside of our network quickly, thoroughly, and proactively to keep our whole environment running at peak performance."

Hari Vittal, Senior Engineer, FICO