Before AppDynamics, PSCU’s mean time to acknowledgment (MTTA) was hitting the four-hour mark. Today, PSCU is empowered to react before users notice an issue, and then identify exactly where those issues lie.
“As soon as we put in AppDynamics, we saw that the environment wasn’t scaled right,” Diem explains. “By scaling the JBoss servers up instead of out, we actually reduced our footprint and stabilized the environment. The JVMs were sized properly to take the traffic they were dealing with. AppDynamics gave us that visibility.”
Besides slashing their MTTA and MTTR, PSCU was also able to cut licensing costs. The impact on the business?
“It’s huge,” Diem says. “Our focus is on actual user experience versus SLAs."
From there, Diem continues, “AppDynamics just runs.” And, in the process, PSCU gets the benchmarking data it needs to trigger alerts for any problems in the environment.
To PSCU, that support is crucial.
“Support, to us, is very important,” Diem highlights. “AppDynamics has been absolutely outstanding. And that's not coming from a new customer: it’s coming from a customer who has been leveraging their support for years.”