ME Selects AppDynamics to Drive Frictionless Digital Experience for Customers
ME has selected AppDynamics’ Application Performance Management to drive growth and improve customer satisfaction
MELBOURNE – OCTOBER 10, 2016 - AppDynamics, an application intelligence leader empowering enterprise digital transformation, today announced industry super fund-owned bank ME has selected AppDynamics Application Performance Management(powered by theApp iQ Platform) to monitor the performance of its online and mobile applications.
ME is an Australian bank offering online and mobile banking to its current 370,000 plus customers in Australia.
Providing a great online and mobile banking experience to customers can provide a key competitive advantage, particularly for a digital bank like ME with strong growth ambitions operating in a largely homogenous market.
ME selected AppDynamics Application Performance Management solution to help ensure its systems run as smoothly as possible and to limit performance issues, both of which are fundamental for high customer satisfaction and growth.
AppDynamics supports eight of the top 10 banks globally and will provide ME real-time application performance metrics down to the code level.
This gives the bank full end-to-end visibility across its complex application environment and service-oriented architecture.
ME will also gain the ability to rapidly identify and fix issues, and more importantly, help prevent them from happening.
AppDynamics Map iQ’s ability to understand application performance as Business Transactions will give ME’s development and operations teams a better understanding of the entire customer journey, helping them work together more effectively.
AppDynamics streamlines communication between ME teams by providing intuitive dashboards that display a single unified view of their applications’ performance.
Kate Luxmoore, ME’s general manager infrastructure and operations, said, “We wanted a tool that would help run our systems at their optimum level, particularly as we grow and we have more users on our systems. AppDynamics gives us a visibility we never had before, helping us meet the performance expectation of our digital customers.”
“At ME, we make regular changes to our applications to continue to improve our customers’ experience and product offerings. We wanted a tool that could be used through the System development lifecycle and in production to proactively monitor all our business transactions, so performance is never compromised by the changes we are making. AppDynamics was selected for this reason.”
“Digital banking is evolving at a rapid pace in Australia and consumer expectations are on the rise,” said Andrew Brockfield, Australia and New Zealand country manager, AppDynamics. “AppDynamics is delighted to partner with ME Bank on their mission to deliver the very best application performance and customer satisfaction in the Australian market.”
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AppDynamics is the Application Intelligence company. With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. AppDynamics’ integrated suite of applications is built on its innovative, enterprise-grade App iQ Platform that enables its customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing and optimizing complex application environments at scale.
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