Subprocessors
What is a subprocessor?
AppDynamics engages third parties to support the delivery and availability of our products and services. Some of these third parties are engaged as “subprocessors” to host or process customer data, which may include personal data.
AppDynamics’ subprocessors
Prior to engaging any third party that accesses production infrastructure or processes customer data, including the subprocessors listed below, AppDynamics performs due diligence reviews of each third party's information security program, privacy practices, confidentiality commitments and puts appropriate contractual terms in place to ensure sufficient guarantees that the processing will meet the high standards required by AppDynamics and applicable laws.
A list of subprocessors currently used to provide AppDynamics software products and services is set out below. AppDynamics will update this page when necessary. Please review this page frequently for any updates and to view the most current subprocessor list.
Infrastructure subprocessors
Subprocessor | Subprocessing activity | Location of subprocessor |
Amazon Web Services | AppDynamics leverages the Amazon Web Services (AWS) Virtual Private Cloud platform to host portions of its SaaS environment. | Global locations |
Imperva Incapsula | AppDynamics leverages Incapsula to provide protection against distributed-denial-of-service (DDoS) attacks for its SaaS environment. | Global locations |
CenturyLink | AppDynamics leverages CenturyLink to provide protection against distributed-denial-of-service (DDoS) attacks for its SaaS environment. | Global locations |
IBM Softlayer | AppDynamics leverages IBM Softlayer to provide additional points-of-presence for its Synthetic User Monitoring product allowing customers to test their applications from additional geographic locations worldwide. | Global locations |
Other subprocessors
Subprocessor | Subprocessing activity | Location of subprocessor |
Zendesk | AppDynamics leverages Zendesk’s ticket management software-as-a-service platform to provide customer support. | United States |
AppDynamics Affiliates
AppDynamics may engage any of its affiliates listed below as a subprocessor, depending where a customer may be geographically located and what products and services a customer consumes.
Affiliate name | Location |
AppDynamics LLC | United States |
AppDynamics International Ltd | United Kingdom |
AppDynamics Asia Pacific Pte Ltd | Singapore |
AppDynamics Australia Pty Ltd | Australia |
AppDynamics Japan GK | Japan |
AppDynamics Netherlands B.V. | Netherlands |
AppDynamics Technologies India Private Limited | India |
AppDynamics SA | Switzerland |
AppDynamics Sdn. Bhd. | Malaysia |
AppDynamics Technologies Ltd. | Canada |
AppDynamics Technologies Intermediacao de Software Ltda. | Brazil |
AppDynamics S.L.U. | Spain |
AppDynamics ApS | Denmark |
AppDynamics Aktiebolag | Sweden |
AppDynamics S. de R.L. de C.V. | Mexico |
AppDynamics Technologies FZ-LLC | Dubai |
AppDynamics S.r.l | Italy |
AppDynamics Proprietary Limited | South Africa |