Subprocessors

What is a subprocessor?

AppDynamics engages third parties to support the delivery and availability of our products and services. Some of these third parties are engaged as “subprocessors” to host or process customer data, which may include personal data.

AppDynamics’ subprocessors

Prior to engaging any third party that accesses production infrastructure or processes customer data, including the subprocessors listed below, AppDynamics performs due diligence reviews of each third party's information security program, privacy practices, confidentiality commitments and puts appropriate contractual terms in place to ensure sufficient guarantees that the processing will meet the high standards required by AppDynamics and applicable laws.

A list of subprocessors currently used to provide AppDynamics software products and services is set out below. AppDynamics will update this page when necessary. Please review this page frequently for any updates and to view the most current subprocessor list.

Infrastructure subprocessors

Subprocessor	Subprocessing activity	Location of subprocessor
Amazon Web Services	AppDynamics leverages the Amazon Web Services (AWS) Virtual Private Cloud platform to host portions of its SaaS environment.	Global locations
Imperva Incapsula	AppDynamics leverages Incapsula to provide protection against distributed-denial-of-service (DDoS) attacks for its SaaS environment.	Global locations
IBM Softlayer	AppDynamics leverages IBM Softlayer to provide additional points-of-presence for its Synthetic User Monitoring product allowing customers to test their applications from additional geographic locations worldwide.	Global locations

Other subprocessors

Subprocessor	Subprocessing activity	Location of subprocessor
Zendesk	AppDynamics leverages Zendesk’s ticket management software-as-a-service platform to provide customer support.	United States

AppDynamics Affiliates

AppDynamics may engage any of its affiliates listed below as a subprocessor, depending where a customer may be geographically located and what products and services a customer consumes.